LiveVox, Inc.

We’re partnering with local organizations to spread the LiveVox Way of developing greatness by mentoring the next generation of entrepreneurs and technologists. https://bit.ly/3eqyho0

Conversational IVR can save as much as 10-20 seconds of human agent time per call by front-loading the information gathering process. How much could that save your business? https://bit.ly/2HXja9Q

#AI is abuzz everywhere. It’s talking through Alexa in our cars and predicting what we’ll order for dinner tonight. Here we break down how AI can be used in the contact center to assist agents like an invisible hand guiding every interaction. https://bit.ly/2JnzBww

IVR is an old standby, but how can you avoid its potential pitfalls? We tackle the top 3 ways to implement and manage IVR to eliminate frustration for your customers. https://bit.ly/3mtydqo

We surveyed a range of contact center professionals from across industries and think that speech analytics is a big missed opportunity in today’s market. Do you agree? Check out this article and let us know what you think! https://bit.ly/2Tx0xeX

Providing inbound support across multiple channels can be complicated. Here’s how to deliver transformational support with IVR and digital messaging to take #inboundcustomerservice to new heights. https://bit.ly/3e86ybx

Meet LiveVox at CB Insights fully virtual Future of Fintech event on Nov. 16-18. Save $400 with code LIVEVOX and join us for 3 days of inspiring speakers, new tech and unlimited 1:1 networking - https://bit.ly/35kMyOX #CBIFutureFintech

How do you measure the success of an #SMS campaign? 1. Opt-outs 2. Texts per conversation 3. Deflections from other channels Read the full article for more! ... https://bit.ly/2Su5pkN

In our final episode of The LiveVox #Thoughtline series, Firstsource’s EVP & Global Head of CX Ashish Bisaria says we need to think about customer orchestration instead of just mapping touchpoints. What does that mean exactly? Tune in here https://www.youtube.com/watch?v=mLaSotBtBIg #customerexperience #digitaltransformation #customerjourney

A winning #cxstrategy starts with software. As you budget for 2021, here are some things to consider if you’re shopping for a new contact center platform. Read more here: https://rb.gy/ctt572

Call and screen recording software is the master key to 100% of your contact center’s customer interactions. Learn how you can drive business outcomes with these five tips for incorporating screen recording into your contact center workflows. https://bit.ly/2HkPEdR

Check out Clark Hill Law's podcast featuring LiveVox's General Manager of CRM Product Group, Boris Grinshpun! #digitalengagement

Meeting customers where they already are with #customermessaging vastly improves #CX. No need to reinvent the wheel, utilize it! https://bit.ly/2GZUcpY