MindTouch

How you define business outcomes and KPIs says a lot about how "outside-in" your organization really is. Here are the ten essential KPIs to better understanding the customer journey: http://mndt.ch/2YcH9X3

Time is of the essence when it comes to launching a customer self-service solution. That's why we've developed our own method to get businesses up and running in just a few weeks. Here's what it looks like: http://mndt.ch/39zkQ2V

Are you delivering a good experience when customers try to solve problems on their own? Here's how Gainsight did it: http://mndt.ch/3bFi4vP

Is there a connection between customer lifetime value and content? You bet. Here are 3 ways content can drive CLV: http://mndt.ch/2MXTLPv

Trust, safety and inclusion. Here's how Forrester predicts these 3 topics will shape #CX in 2021: https://mndt.ch/2VxE0jl

In honor of #customerserviceweek and #cxday, we'd like to give a HUGE shout out to our customer success team! Thank you all for the work that you do!

"Within the first 60-90 days, the project should have paid for itself." Today's circumstances are pressuring companies to reevaluate their #CX strategy. Our CEO, Aaron Rice, shares the best customer self-service methodology to follow for large impacts on a short timeline: https://mndt.ch/3cIqsJo

What does best-in-class self-service mean to you? Here's how 8x8 improved self-service and created a consistent customer experience: https://mndt.ch/35yhxsL

Customers are in long call center queues and agents have thousands of emails waiting for a response. How can businesses save the customer and agent experience? Gartner’s recent report, Rapidly Deploy a Knowledge Management Program to Support Work-From-Home Customer Service outlines the best practices to shoulder increased case volume through self-service, while empowering work-from-home agents to find answers fast and serve customers efficiently. Get access here: https://mndt.ch/2ZP51Am

On Tuesdays, we doodle. #tuesdayvibes

Being a MindToucher means working with enthusiastic, intelligent, and collaborative people who care about each other and their customer’s success. #teamwork

We are proud to support the LGBT community #Pride2020

Haven't participated in one of our #hackathon challenges yet? Join us virtually June 17! Register here: https://mndt.ch/2UeChPM

"But we needed a structure and process to make these [support documents] easily searchable for customers. We also needed a way to create a lot more content faster. Biamp is seen as an industry-leading source of knowledge for everything A/V. Read about their transformation: https://mndt.ch/3fr4KdO

To any public service entity dedicated to serving the public need at this time, we’d be honored to help. We know that your telephone banks are overwhelmed. To help in the effort, we are offering self-service response sites, free of charge, to communicate crucial information quickly. Find out more here: https://mndt.ch/2UGi3yP... We sincerely hope you and your families remain safe and healthy while we wait for better days. #staystrong #covid19 #coronavirus

A few days ago, we asked our MindTouchers to share what their #workfromhome office setup looked like. Here's round 1 of a few of our favorites! @ San Diego, California

Adjusting to working remotely? Don’t worry, you’re not alone. Check out Webex’s tips on how to strengthen a remote work style and team culture: https://mndt.ch/2WpfeDB