ManageEngine ServiceDesk Plus

ManageEngine named a Niche Player in the 2020 #Gartner Magic Quadrant for IT Service Management tools. - https://bit.ly/3drtdiD Gartner's Magic Quadrant for IT Service Management (ITSM) tools is a useful resource for infrastructure and operations (I&O) organizations that are looking to select the right vendor for their #ITSM and support needs. The research gives insight on vendors' current offerings and their approach to deliver on the future needs of end users. ManageEngin...e ServiceDesk Plus earns a place in this year's Magic Quadrant, which has a strict inclusion criteria and was assessed based on completeness of vision and ability to execute. Read the report to learn about #ServiceDeskPlus along with ten other key ITSM solutions. Get your copy of the report now: https://bit.ly/3drtdiD Source: Gartner, Magic Quadrant for IT Service Management Tools, 6 October 2020, Rich Doheny, Keith Andes, Mark Cleary #ITServiceManagement #helpdesk #ServiceDesk

The #Kanban view in ServiceDesk Plus Cloud's all-new UI allows technicians to visually organize and prioritize their service requests and tickets. This interactive view provides a visual summary of their current work situation. ServiceDesk Plus' new UI offers many additional features! Are you curious to learn how your #ITSM can be made easier with the new UI? Sign up for a free, 30-day trial http://bit.ly/sdp-cloud-ui, and explore everything #ServiceDeskPlus Cloud has to offer.

Introducing an all-new user interface for #ServiceDeskPlus Cloud. The new minimal design offers user-centric layouts across all modules. The new interface comes packed with new features as well. Some of these are: An adaptive #servicedesk layout #Dashboards powered by #Zoho charts Kanban-based #ticket_management... An upgraded view for notifications and approvals There are plenty more enhancements to explore in the latest update of ServiceDesk Plus Cloud. To experience the latest features, sign up for a free, 30-day trial at http://bit.ly/sdp-cloud-ui #Helpdesk #ITservicemanagement #ITSM #IThelpdesk

The rise of remote workplaces has brought #ITSM teams from the back office to the front line. This major change in the ITSM landscape drove us to conduct a survey among #ITprofessionals on various facets of ITSM. - bit.ly/2ZKxase The survey garnered over 500 responses and paints a clear picture of the current state of ITSM in the COVID-19 era. It answers questions like: 1. Is remote ITSM working for #businesses?... 2. What is the major challenge for business continuity? 3. Does self-service live up to expectations? 4. How relevant are cloud services for the pandemic? Read the full report here: bit.ly/2ZKxase #sysadmin #itprofessional #itil #covid19 #customerservice #customersupport #helpdesk

Did your #business operations move toward home offices? How effective are your IT services performing in a distributed network? - bit.ly/2ZKxase To understand the current state of #ITSM in the pandemic, we conducted a survey among IT professionals on various aspects of ITSM. The survey revealed surprising insights on the challenges and implications of the #pandemic on ITSM. Are you curious to know how your peers have handled the large-scale #workplace transition?... Read the full #survey report at bit.ly/2ZKxase #sysadmin #itprofessional #itil #covid19 #customerservice #customersupport #helpdesk