Helpshift

Amanda Schmidt was on track to becoming a teacher like her mom. But, after a series of life-altering events, she took an entirely different path. Find out what makes her a #MobileRevolutionary and why she’ll never, ever give up: http://bit.ly/2ODcKjw.

[WEBINAR] Join Madison Annibale, Customer Support Lead at Halfbrick and learn how she sliced her way through the successful global launch of Fruit Ninja. Register now: http://bit.ly/3onRx8W.

Don’t miss this week’s Product School Fireside Chat with our own Founder & CEO Abinash Tripathy. This exclusive Q&A-style virtual session kicks off Thursday, January 21 at 1 p.m. PST. Register now: http://bit.ly/35Y14gx. #prodmgmt

When your life gets ripped away from you you take nothing for granted. Learn how Madison Annibale's fateful day led her to pursue a career in gaming and eventually to Halfbrick where she's now a customer support manager. More: http://bit.ly/39ItQCX.

We're reimagining chat support and we play to win. Find out why Product School awarded us with their 2020 #PRODDYS award for #livechat: http://bit.ly/3alFS7q. #customerexperience

Who needs a crystal ball to tell the future, when there’s #data and #research? Get predictions for 2021 on mobile-first customer expectations with our own Michael Khalili. Register now: https://bit.ly/3qBTAbP.

Hey #CustomerExperience professional! Looking for tips on influencing management and making a meaningful (and measurable!) case for CX improvements? Register now for our upcoming webinar: https://bit.ly/2VnpIl9.

Managing remote customer service teams in the time of #Coronavirus requires ingenuity, fortitude, and. data. Real-time insight into your agents’ activity and productivity comes from the right technology choices. Here’s a little bit of insight to help you choose.https://bit.ly/2YHlAzk #CustomerSupport #Covid #JoinTheShift #Helpshift

The metaphor of SMS versus in-app customer service is often about the battle for supremacy. But the truth is, there’s a place for both at the top. Focus only on one, and you risk alienating some customers. Right now on the Helpshift blog, read about SMS vs. In-App Service: Which is Right for You? #jointheshift #helpshift https://bit.ly/f-sms-in-app

It’s not just about making your organization more efficient. It’s about making your customer experience feel good. UX Magazine put it best: if a customer exerts significant effort as part of the support process, they will define the experience as inefficient and feel dissatisfied. Don’t be that company. Here’s how you can improve customer-service efficiency with AI and automation and deliver better experiences to customers, too. https://bit.ly/2TPfkSL #JoinTheShift #Helpshift

Today’s digital consumers expect digital-first customer service. @Forrester knows this, and the company’s New Wave: Digital-First Customer Service Solutions, Q2 2020 highlights Strong Performers in this arena, including yours truly. We’re so honored and proud. Download your copy today to find out how the seamless combination of bot and human chat experience is one benefit of digital-first customer service. https://bit.ly/2K9Fc6A #JoinTheShift #Helpshift

Digital-first customer service sounds fancy! But what exactly is it? You’re not alone if you’re not sure. We invite you to join us for a webinar on May 28th with Forrester’s Kate Leggett and Helpshift’s Michael Khalili to learn what digital-first customer service is, why your organization should care and how it can be used in the real world. See link in bio to register.

If your organization is gearing up to make a shift to digital-first customer service, there are some things you should know. We invite you to join us for a webinar on May 28th with Forrester’s Kate Leggett and Helpshift’s Michael Khalili to learn how digital-first customer service works in the real world, and what key capabilities it provides. https://bit.ly/369IGjG #JoinTheShift #Helpshift

A glimpse into the future of work in customer service reveals a perfect balance between automation and empathy. That means chatbots working in harmony with human agents with no kinks in the communication chain. At our Future of Work resource page, you can get access to our Customer Service Slack Community, articles, webinars and an invitation to try Helpshift for 90 days, at no charge. https://bit.ly/2WCVBX4 #JoinTheShift #Helpshift

Chatbots love em or hate em, one thing is for sure: they’re becoming utterly indispensable to customer support operations in the wake of #covid19. They allow support operations to scale so they don’t buckle under the weight of an extra influx in customer contacts. They work in harmony with human agents to improve customer experience. And they empower customers to self-serve. If you’re curious how chatbots might help your organization, read on. https://bit.ly/3b9B9T3 #chatbotlove #jointheshift #helpshift

If you’ve ever played Cookie Jam, Panda Pop or Harry Potter: Hogwarts Mystery, you’re familiar with global gaming developer @JamCityHQ. Here’s how the epic gaming company turned their customer support organization into a real business driver and achieved a 90% ticket deflection rate with a robust knowledge base. https://bit.ly/2zfpJja #JoinTheShift #Helpshift

Helpshift software engineer Mourjo Sen published an article on Medium about the nuances of running Clojure tests in Leiningen projects. Maybe we lost you with that last phrase, but if you’re one of the geeky few who finds that string of words captivating, we invite you to read on! And congrats, Mourjo. https://bit.ly/2YygGoi #JoinTheShift #Helpshift