Gorgias

New: With Delighted + Gorgias, you can now trigger a customer satisfaction survey when a ticket has been updated for automatic post-support feedback!

We're so excited to announce a new integration with Yotpo It's now even easier to increase your retention and recognize & reward your super fans, learn more: https://buff.ly/3v43oNh

"If you switch your mindset to 'how much revenue can be generated from my support team', then you can set the right incentives," - listen to our Co-founder & CEO Romain Lapeyre on Ecommerce Fastlane for tips on how to make excellent customer service your superpower: https://buff.ly/3dLwwBZ

Register: Curious about building a digital experience that converts, retains, and drives long-term brand loyalty? Join us next Wednesday, April 7 for ShipBob's eCommerce Operator Series with touchland: https://operators.shipbob.com/gorgias/

In a hyper-competitive landscape with consumer expectations of speed, security and convenience, how can brands like yours rise to the challenge and tap into the resources you need? Find some tips in this new definitive guide to Shopify store optimization by Shopify Plus and best-in-class technology partners. Download the North American edition here: https://bit.ly/3wdwQBP And the European edition here: https://bit.ly/3dr8rA4

Omniconvert 's CVO Academy is an expert-packed course designed to teach you everything you need to know to make eCommerce more profitable & sustainable using the power of customers. Catch our own Julia Whatley sharing customer service best practices + more: https://buff.ly/3rUjfvX

Customer complaints? Before you rush to respond to them, read our guide full of script templates, tips, and automation advice. https://buff.ly/3rDU8gO

We partnered with Privy to bring you The State of Shopify Report! It's packed with insights to help you grow your store with: - Tips from 13 experts - 7 ecommerce trends - 4 secrets to help you increase conversion And so much more, get your copy here: https://buff.ly/3d8SJcE

Sales are great and everything but before you pop the bubbly let's make sure you're doing everything you can to ensure customers' post-checkout experience is extraordinary. https://buff.ly/3fcNkUI

Don't miss this Join tomorrow's conversation with ShipBob & touchland about fulfilling a 34K customer waitlist during COVID, going viral on TikTok without paying influencers, and mobilizing a community to drive social impact operators.shipbob.com/gorgias/

Wondering how you can reduce those return-related questions? Well, we've just introduced a new partnership with Loop, the key to solving a number of your return-related support issues. Have any questions? Let us know in a comment!

Thinking about your next venture? We've got all the details on how to choose your next profitable niche. From pet products to jewelry and more we've got everything you need to know to make your next big decision, or at least help you get there.

It's here, episode 2 of Vested Interest! ICYMI: This episode features CoalaTree, Frieda Rothman & Life Elements pitching Michele Romanow, Ken Kubec and Jodi Kessler. Ready to give it a watch?

What’s one of the biggest mistakes a lot of ecommerce brands make for BFCM? Not focusing enough on logistics. Before you keep strategizing and planning for this year, you’ll want to make sure you’ve covered what you need to when it comes to the logistics of your business. ... Since we love saving you time, we’ve put together a full guide to BFCM logistics so you don’t have to do the digging

Did you know that Black Friday was 20% of total holiday season revenue last year? Yes that’s real, and yes, that is insane. This is why when it comes to your ecommerce store, planning early is key to success, especially when it comes to marketing.... With so much clutter in the online space around this time it’s important to stand out. So, we’ve dropped the best marketing tips out there to help you have your most successful BFCM yet.

Strategizing for BFCM? Before you keep planning, we got the best tips from some of the top experts in ecommerce. Find out what their best secrets are right on the blog to make sure your online store is ready for a successful BFCM.

New on Gorgias New ticket merge possibilities We recently added new possibilities for merging tickets! You can now merge those tickets combinations: Two Aircall tickets from the same customer Two Messenger tickets from the same customer and same integration An Aircall and an Email...

Buy Nothing Day lines up perfectly with one of ecommerce’s biggest moments of the year -- BFCM. So, how does Buy Nothing Day compare to Black Friday and Cyber Monday? And, how have both evolved over the years? We looked into it. From the start of Black Friday to why Buy Nothing Day originated to explore the reasoning behind both.

When looking at your ecommerce store's strategy, have you ever thought about complementing online with retail? Well, it makes sense in a lot of ways - Customer convenience... - Enhanced awareness - and more... We chatted with Kara Goldin, CEO and founder at HINT Water all about how she’s seen success with this strategy. Want to learn more about how Kara and her team has done it? Check it out on the blog!

Just ICYMI: Automation is just as important as keeping human touch top of mind. We know what you're thinking, how are you supposed to do that with automation? We're here to tell you it IS possible. Read on the blog just how to do it

BFCM, is it REALLY going to be the most important week of the year for ecommerce? A lot of signs are pointing to yes. So, we did a deep dive (so you don't have to) to see just how different the weeks during the holidays will be in 2020. ... Ready to find out? Find out what we learned

Angry customers eventually come to every ecommerce store, but there's a way to make the pop up less and less. How you ask? With the copy in your messaging, especially email.... In this article, we break down exactly how to write email content to improve the customer experience and ideally, slow down those angry messages.

APIs can do incredible things for business owners, and BigCommerce knows it. Why? They offer an incredibly high number of API calls. If you're wondering what that means for you and your business, we dive into everything you need to know about BigCommerce API calls. ... Read more on the blog