Zingle

Top trend #1 in this new report from the team at Skift examines how hotels are Harnessing #Contactless for Real-time Customer Insights. "People that might not have ever asked for something or only told us in a review afterwards can now think, ‘I can just text them and tell them that this is wrong.’ And we can take care of it right then and there, said Lori Connors, telephone manager at The Broadmoor Hotel in Colorado Springs, one of the most recognizable and celebrated hote...ls in the world. Read more in Five Contactless #Hotel Technology Trends for 2021. #Hospitality #GuestExperience #Skift #TrendReport https://bit.ly/36n2ilU

Medallia (NYSE: MDLA) today announces that @AWCanada, the second largest burger chain in Canada, will leverage the power of Medallia Experience Cloud, Digital, Social, Text Analytics, LivingLens, a Medallia company and Zingle, to identify guest experience friction in real-time and take immediate action to close the loop with each customer. Read the press release here. #QSR #RestaurantBusiness #Canada #RootBeerFloat... https://bit.ly/3ogJISp

The #RetailBusiness continues to reimagine #operations and leverage technology to optimize the opportunity ahead. Download our ‘before & after’ visual guide for a look at how #retailers can quickly transform up to 80% of high-risk interactions into high-quality contactless experiences. Join Medallia and Zingle this week at #NRF2021 and don't forget to pick up your virtual conference bag! #Curbside #Contactless #BOPIS #RetailLife ... https://bit.ly/2XVwDTX

#NRF2021 is underway and #Retail’s Big Show does not disappoint! Don't miss the interactive cooking class with celebrity chef Michael D. Symon and Medallia Thursday January 21 3:30 pm EST. Don't forget your virtual conference bag, with special offers and chances to win big from Stella Connect, LivingLens, a Medallia company, Sense360 and Zingle. #ConsumerInsight #RetailNews ... National Retail Federation https://bit.ly/3nVLZT7

See Zingle in Action! Register to join us live this Thursday afternoon for a deep dive, interactive session with Ford Blakely and Greg Chase. You don't wan't to miss this! #HospitalityLife #HospitalityCareer #HotelManagement #HotelOperations https://bit.ly/3bPj3d0

Watch MGM Resorts share the story of their pivotal launch of contactless check-in at Skift Global Forum. Prior to COVID, check-in lines on Thursday and Friday were almost as famous as the Las Vegas sign, but for all the wrong reasons, said Anders Tylman-Mikiewicz, Chief Product Officer. Not only did MGM deploy mid-pandemic, in time for June reopening, they saw an immediate adoption of contactless check-in along with a significant increase in NPS scores.... Anders and Ford Blakely, Founder, SVP and GM of Zingle dig in with Skift Research Editor Jeremy Kressmann, in this Global Forum conversation about Creating Contactless Experiences that Resonate with Guests. Watch the Skift session here to see what you missed: https://bit.ly/36wREdf #HospitalityIndustry #Contactless #GuestExperience #Medallia #Skift

COVID-19 has had a catalytic impact on the acceleration of telehealth technologies. From video-based diagnoses technology to medical robots, innovation is creating efficiencies and removing risk from the equation. And while many of these innovations are at the bleeding-edge, some of the most impactful and effective are already in the palm of our hand. With messaging, organizations across the entire #healthcare ecosystem can now leverage real-time, contactless communication to serve their customers, patients and communities in smarter and safer ways. Read more in Safeguarding the Patient Experience with Contactless Communication https://bit.ly/3c63EDk #telehealth #healthcare #contactless #HIPAA

Join us at the Skift Global Forum 2020 for a fireside chat with Ford Blakely, Founder, SVP and GM of Zingle and Anders Tylman-Mikielwicz, Chief Product Officer at MGM Resorts. Needless to say, we're honored to be a part of this much needed event focusing on The Decade Ahead: Safeguarding Travel’s Future. Register to attend visionary sessions and get takeaways from today's top leaders in #Hospitality, #Travel & #Tourism from DELTA, Marriott International, Accor Group, IHG Ho...tels & Resorts, Hyatt, MGM Resorts and more. Don't miss out! Register here: https://bit.ly/3inH9Mu #Medallia #Zingle #Skift #MGM #StayConnected #Contactless #GuestExperience

Zingle is proud to be a major sponsor of Skift Global Forum 2020, Sept 21 - 23. Register to Attend here: https://bit.ly/2ZijXYr Together with Travel, Leisure, Tourism and Hospitality industry leaders, the team at Skift will address The Decade Ahead: Safeguarding Travel’s Future. "This event will be essential for hearing how the industry’s leading business minds are working towards recovery and answering the big questions facing travel."

"What will differentiate #retail outlets moving forward is not that they offer #curbsidepickup but that they can execute it efficiently and provide a fast, seamless and #contactless experience for their customers and employees." From order confirmation to curbside pickup, keep these key components in mind as you refine your process: is this quick to deploy? Is this easy for retail staff to adopt? Does this elevate the experience for my customers? Get The Retailer's Guide t...o Curbside Commerce to see a more streamlined approach to your curbside operations. https://bit.ly/2R5If3j

Where others see roadblocks, we see opportunity. The team at Zingle has the privilege of supporting the #retail industry as they introduce #contactless interactions that reduce customer and staff anxiety and streamline the #curbside pickup process for consumers. In this article for Total Retail, Ford Blakely, Founder of Zingle, digs in to the data highlighting a "significant amount of opportunity for retailers to create customer experiences that align with new consumer behaviors." https://bit.ly/3lM2rFC

Consumers are easing back into old routines, even visiting multiple business locations in a day, but COVID-19 has changed how that feels. New research shows that consumer anxiety around in-person interactions may last well into the future. Businesses have a unique opportunity to capitalize on shifting behavior and reshape their customer experience strategy with #Contactless communication and #CurbsidePickup , as long as it's done well. Read more in 3 Ways for Brands to Capitalize on Shifting Consumer Behavior Post COVID-19 https://bit.ly/3gaTAtg

Delivery and curbside pickup are here for the long haul and consumers want efficient execution. Businesses who refine their communication strategies will be poised to execute in a way that keeps customers coming back. Read more https://bit.ly/2Cx6tiN

Forbes outlines Three Ways To Prepare For The Post-Pandemic Customer Experience in a new article by #CustomerExperience expert Shep Hyken. Read the article here: https://bit.ly/2YJOte0

With curbside pickup here to stay, execution is key. Consumers today expect a fast, convenient, and most of all, safe experience. Learn how to provide this in our new #COVID19 & The Future of Commerce Report. https://bit.ly/3hGnFCD

Recently, our own Ford Blakely sat down with Thrive Global to share his personal journey as an #entrepreneur and the founder of Zingle. He talked about what he’s learned along the way and what it takes to create a truly remarkable #CustomerExperience. No-one wants to feel like a support ticket. If we treat customer requests as one-off’s, the fix might seem pretty straightforward. In isolation, however, a service request can lack necessary context. "In order for service to wow... customers today, it has to be conversational and contextual." "Brands must leverage a combination of high tech and high touch to empower humanity across their organization, not replace it," said Ford, and we love that this article brings out the human side of these #CX stories. "I can think of countless examples like this, where customers are left with a feeling of attachment to brands that use Zingle because of how they handled service issues." Read More: https://bit.ly/3ewgzi3

How we interact with the businesses in our community is changing. Having options like delivery and curbside pickup, that limit in-person interaction, are important. But as recent research from Zingle shows, it’s not the only way to account for the evolving needs and concerns of today’s consumers. By utilizing digital and contactless forms of communication such as text messaging and sophisticated technology, that capture signals across the customer journey, businesses can handle rapidly changing circumstances and provide fast, frictionless customer experiences. Read more in our new #COVID19 & The Future of Commerce Report. https://bit.ly/3eeUcO8