NobelBiz

It goes without saying that service industries should have a Customer Service Department, and most companies are well-aware of that, right? Thus, what are the key things you should consider while thinking about building a successful Customer Service Department? In the last episode of our #FirstContactPodcast, our honorable guest Shep Hyken has exposed practical tips on how to build a Customer Service Department in an efficient manner! Below you'll find the link to the full vi...deo: Enjoy it! #CustomerService #CustomerExperience #CX #ContactCenter #ContactCenterSolutions

If you're eagerly looking for practical tips to improve your Call Center Customer Service, then you will want to check out our recent blog article about that! We're sharing with you our easy-to-follow steps to improving customer service. Get the results you're looking for, starting from now! #CustomerService #Omnichannel ... #ContactCenter #ContactCenterSolutions See more

Here is something we`re all struggling to understand lately: virtual events. They are here to (temporarily?) replace the face-to-face industry events that we all love so much. There is no discussion about which one people prefer. BUT reality is what it is, and we all need to adapt Networking has to continue, somehow. This is why we encourage everyone to start educating themselves about virtual events and tradeshows. And here is a good start. Follow the link in the description and find out how to host a virtual event:

Have you ever wondered if chatbots could improve Customer Experience, and thus your overall Customer Service? Get the proper and accurate information right now from our honorable guest Shep Hyken, he talks about that in details in the last episode of our #FirstContactPodcast, hosted by Christian Montes! Click on the image below to get access to the full video. Enjoy it!... #CustomerExperience #CustomerService #CX #ChatBots #Podcast

Have you missed some of our best contact center industry tips, articles, and most interesting news? Well, you don't have to worry about that because we gathered together all the information you want to know in our weekly Gamechangers Newsletter! Make sure to check it out by clicking on this link right here: https://bit.ly/34FLciR Enjoy reading it!... #Newsletter #Gamechangers #ContactCenter #ContactCenterIndustry #ContactCenterSolutions

Sales is the bread and butter of many outbound Call Centers. The revenues are high, but so is the work one has to put in. This is why we wanted to address a very popular question on the minds of managers and agents alike: How can one get better at sales calls? Well, the short answer is Wait, no, there is no short answer. You will actually have to read our latest blog post, it will worth your time!... #Sales #SalesCalls #ContactCenter #ContactCenterSolutions

Have you always been curious to learn more about Shep Hyken Customer Experience story? Well, we were honored to bring it out to you in the last episode of our #Firstcontactpodcast. You absolutely don't want to miss this very unique story : Shep Hyken's journey; from a magician performer to a Customer Experience Expert! Click on the image below to access the full video. Enjoy it!... #CustomerExperience #CX #CustomerService #ContactCenter #ContactCenterSolutions

All of a sudden, Virtual Contact Centers became the preferred option of doing business in the customer experience industry. The obvious reason being the dreaded pandemic, it is less known that the technology for such remote solutions is not that new. We created a quick map of what to look for when deciding to opt for a virtual call center. If you liked the infographic, but want to know more, visit our blog. We've prepared a special article on how to start a virtual call cente...r. The link to the full article is in the first comment. Enjoy reading it! #virtualcontactcenter #contactcenters

Important astronomical events are rare. The stars have finally aligned so that Shep Hyken will close this year's season of the First Contact Podcast. You are in for an extraordinary discussion between Shep Hyken & our host Christian Montes, with eye opening insights and fresh perspectives on the Contact Center Industry! Follow NobelBiz and don't miss Shep's latest podcast! Going live tomorrow: October 22, 2020.... Link to the entire season in the comments! #Podcast #FirstContactPodcast #ContactCenter #ContactCenterSolutions

It is close to impossible to resume and assimilate decades of experience in the world of the contact centers. But once in a while, the pioneers of the industry open up to discussion and we get the chance to peek into their complex and fascinating way of looking at things. This we have the opportunity to listen to Steve Bederman, who shares his wisdom and lifetime experience, interviewed by Christopher Brooks #contactcenter #contactcentersolutions #contactcenterindustry

The speed at which we live our lives in present days doesn't leave much room to meditate outside our short-term interests. This is why we wanted to stop for a moment, peer into the unknown and see what the future has in store for the contact center industry We invite you to relax, step for a moment out of the vortex of the day to day news cycle, and enjoy a possible scenario we've envisioned for our dear industry. #crisis #pandemic #contactcenter #contactcenterindustry

In case you missed our weekly Gamechangers Newsletter, you can find it here: https://bit.ly/3dNnhRl Gamechangers Newsletter | Week 3 | October 2020 from NobelBiz, Contact Center Technology... If you want to be an insider of the contact center industry, Gamechangers is perfect for you. This is a compilation of incredible articles and comments from top experts and industry leaders that give you amazing advice and insightful information about the call center experience. We are looking forward to your comments and observations! Please feel free to add your thoughts, other relatable links or just a heart emoji. Enjoy! #Gamechangers #newsletter #contactcenter

The idea of the virtual call center started as a necessity; a mean to survive the social distancing crisis while continuing to deliver contact center services. But the last months showed the true value of this model, and now it is becoming an industry standard. This is why we invite you to get an extensive overview on how to start a virtual call center and everything you need to know beforehand. #callcenter #virtualcallcenter #contactcenter #contactcentersolutions