No Script Sales Development

It's hard sometimes not to react to negative behavior. This is a good reminder.

One of the toughest things to learn as an actor is to not play the concept. When you play the concept, you play the scene the way you imagine it in your mind instead of listening and reacting to the actor. Instead of listening and responding, you worry about your lines. This concept reminds me of a lot of client interactions. You ask a question, and because you have asked it to so many clients on so many calls, you don’t really listen. Because you suspect you already know... the answer, you wait patiently to recite your well-rehearsed line. In acting class, the fact that you are worried about your next line is exposed. Anyone watching can tell you aren’t in the scene. In client interactions, your inability to listen and react is exposed, too. The first thing an acting coach might tell you to do is to stop worrying about your next line. It doesn’t matter what your line is, you will have time to say it. And your next line doesn’t matter when you are engaged in a client interactionat least not until you have really listened to what your client has to say. Listeningreally listeningis an act of caring. It can be seen and it can be felt. The absence of real listening can also be seen and felt. See more