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The MondayCall January Newsletter is live! In this issue: RSM Acquisition Announcement #Salesforce Spring ’21 New Features and Dates Managed Services - Operational Relief https://mondaycall.createsend1.com//0CF5AEDF5C2D63222540EF

It’s official! As of Dec. 31, MondayCall has joined forces with #RSMUS. This expands the services and resources we can offer our #Salesforce clients. Read our exciting news and be sure to follow @rsmusllp to stay up to date.

MondayCall is joining forces with #RSMUS! Read our exciting news and be sure to follow @rsmusllp to stay up to date. https://rsmus.com//rsm-boosts-its-salesforce-practice-by-j #Salesforce

Customers want instant gratification to their service inquiries. Give them "Self-Service" capabilities so that they can instantly help themselves in the way that they want. Don't be left behind your competition as we cover some easy steps that you can take now in our "Transforming Your Customer Service Organization" series: https://mondaycall.com/transforming-your-customer-service-/ #digitalengagement #CustomerService #automation

Making the Switch to Remote Selling Got You Stressed? We’re excited to announce that Erik Lekas, MondayCall co-founder and VP of Strategy, will be speaking at Cloud Services Community’s Business Leadership #VirtualEvent on October 21st. Taking part in the first panel discussion of the day, Developing an Effective Remote Selling Strategy, Erik will share his deep expertise in #cloudtechnology, sales/partnerships, and the unique aspects of building and leading a geographicall...y distributed and #remotesales organization. This event is a fantastic opportunity to explore the thought leadership behind shifting to remote sales in light of current events. Register today (it’s free!) and have those questions ready! Date: October 21 Erik’s Panel Time: 9:50AM Register Here: https://cloudservicescommunity.net/csc-virtual-oct2020-regi

New #Salesforce Softphone Offer Quickly Puts #RemoteWorkers Back to Work https://mondaycall.com/mondaycalls-rapid-deploy-for-servic/

#CustomerSupport - your secret sales engine. Top companies already know this - your #customerservice organization is a major part of your overall relationship with your customer, and if you aren't consciously making the connection, then you are likely missing out on opportunities to prevent churn and to grow accounts. #Salesforce can play a big role in helping your service organization turn customers in danger of churning to a customer for life. How many times have you lost a customer only to look back and see that you had all the info you needed to turn that customer around? This "Support as Sales" article, part of an ongoing series Transforming Your Customer Service Organization, will start you down this path. https://mondaycall.com/transforming-your-customer-service-/

Companies are transforming #customerservice to create differentiation, grow brand loyalty, and generate higher profits. The new breed of Services Leaders demonstrates how technology and best-practices can be the foundation for this new era, delivering a much-improved experience for customers and agents alike. Learn more in the fourth article (Being a Service Leader) from our blog series, Transforming Your Customer Service Organization: https://mondaycall.com/transforming-your-customer-service-/

Is it possible? Imagine ALL customer information on one screen, so your employees can provide fast and differentiating customer experiences. All the data you need at your fingertips with no swivel chairing or logging in and out of multiple systems. Learn how to create your own #Customer360 environment in this article, part of the ongoing series, Transforming Your #CustomerService Organization. https://mondaycall.com/transforming-your-customer-service-/

Rarely does one size fit all. How well your #Salesforce Partner understands your industry or business will determine how well they guide you with relevant best-practices and system designleading to a smoothly run and successful project. This third article in our ongoing Finding the Right #SalesforcePartner series highlights what to look for in your Partner’s experience and expertise: https://mondaycall.com/finding-the-right-salesforce-partne/

Are your Customer Service Reps (CSRs) working too hard as they frustratingly switch between systems, repeatedly reinvent solutions, and follow tedious workflows to resolve customer issues? Most agents spend way too much time on unproductive activities, rather than doing what they do best - creating great customer experiences. In the next article in this series, covering Agent Productivity, we talk about ways to make your CSRs orders of magnitude more productive so they can spend more time delighting your customers! https://mondaycall.com/transforming-your-customer-service-/

The MondayCall September Newsletter is live! For Fall, we’ve picked our Top 10 favorite features from the #Salesforce Winter '21 Release. We’re also proud to announce that we’re kicking off 2 new blog series that focus on how to evaluate the best Salesforce partner for your business needs, and how to transform your #CustomerService experience! https://mondaycall.com/r/newsletter-september-2020-edition/

#CustomerService is a major determinant of your customer’s satisfaction levels. How you interact with your customer and the quality of those interactions can easily make the difference between having a one-time customer or a customer for life. In this new blog series, we’ll be covering a number of topics that will help you differentiate yourself to your customer base and improve your employee experience. #Salesforce #CommunityCloud #digitalengagement https://mondaycall.com/transforming-your-customer-service-/

Determining and organizing the right resources for a project is a significant part of the MondayCall project methodology. The right resources, with required certifications and experience are critical to a #Salesforce project’s on-time and on-budget success and ensures... https://mondaycall.com/finding-the-right-salesforce-partne/

The #Salesforce Winter '21 Release is in production, and Marcus Romero, MondayCall's Consulting Director, shares some of his favorites and why in this new blog post: https://mondaycall.com/winter-21-release-favorites/

Managing Risk in a #Salesforce project is as much about preparing for it, as it is how you handle the unexpected when it arrives. Risk assessment in the #salesforcepartnerartner selection process should identify and rate the potential for budget overruns, missed deadlines, and https://mondaycall.com/finding-the-right-salesforce-partne/ This is the second article in a multi-part series on Finding the Right Salesforce Partner.