GetFeedback

Long, expensive implementation cycle for a CX solution? No one has time for that. Today, quick pivots are vital to keeping up with customer expectations. Announcing new capabilities to accelerate and simplify your CX journey. Learn more about the new AI-powered multi-channel insights, guided NPS programs, automations, and more, here.

Check out the newest video in our Simplifying CX Series on YouTube on understanding online shopping cart abandonment, why it happens, and how to measure your Cart Abandonment Rate (CAR) to improve the experience. https://bit.ly/3eqcihn

With the click of a button, you can begin your CX journey, today! Join GetFeedback to utilize tools that will put you ahead of your competition. https://bit.ly/3sTHQCs

As our product evolves, so should our brand. We developed a new brand, logo, and website to best empower our customers with a CX solution that understands their needs. Learn how we did it here. https://bit.ly/39N2z3c

We’ve decided to rebrand GetFeedback to better reflect our vision for the platform and our deep understanding of the challenges customer experience leaders face. Join GetFeedback today to begin your journey. https://bit.ly/39N2z3c

Do you want to deliver a stellar customer experience on your own timeline? GetFeedback’s easy-to-use platform provides valuable customer insights while your competitors wait on high-priced consultants or expensive tools. Check out what all we can do for you, starting right now. https://bit.ly/3rPr5a8

Best practices, pitfalls, and next steps for leveraging a CX maturity model at your organization. Find out more! https://bit.ly/30D6laj

User Support Operations Manager at Pandora, Mike Cancel, talks about his career in the customer experience space. https://bit.ly/2ORYMtC

Enhance your digital checkout funnel and increase conversion rates with these 7 tips. Learn more! https://bit.ly/30AycIm

Watch 'Simplifying CX' to learn everything you need to know about the NPS metric. https://bit.ly/3qLYFgC

20 essential customer loyalty survey questions and surveying best practices https://bit.ly/2XZQH7N

We’re excited to announce that supermarket giant Carrefour has chosen GetFeedback's CX solutions to strengthen its customer experience program for hundreds of millions of customers around the world! Learn more here: bit.ly/36gOk55

Top tips to provide better service that’ll benefit your business and your customers. https://bit.ly/3a8pOUX

Ten steps to build an agile customer feedback program https://bit.ly/3oau2jE

Become a CSAT expert with our comprehensive 4-week email course! https://bit.ly/3pdbXTC

We walk you through practical steps to successfully implement a customer journey map to improve your marketing and sales processes. Check it out.

Now that we're interacting less face-to-face, brands are choosing to get creative with how they connect with customers. Read on about how they're navigating this new normal:

In times of uncertainty, knowledge is fuel. This October, join GetFeedback, SurveyMonkey, and Usabilla for the CX event of the year.

We're hosting this year's CX Impact Summit with our colleagues at SurveyMonkey and Usabilla! Professionals in Marketing, Customer Support & Success, and Product & UX, you'll want to save your spot. https://www.getfeedback.com/cx-impact-summit/

Modern, intuitive and designed with our customers in mind. That's the new GetFeedback UI. We’ve harnessed customer feedback to improve the user experience and simplify CX management. Intrigued? https://www.getfeedback.com//a-new-user-interface-to-simp/

You need to design products for customers, not find customers for your products. Here's how to connect your marketing efforts with the customer experience.

Did you know that real-time feedback software can standardize the bug resolution process? Usabilla shares how bugs can be routed to specific employees for impressive time saving, better products and more satisfied customers.

It's a win win. Usabilla covers some UX metrics to live by. Simply put, when you design great digital channels, you’ll see fewer user issues down the road. Meaning: reduced costs for your brand.

We interviewed Corrina Owens, marketing and demand generation manager at SpendHQa leading SaaS spend analysis solutionabout her career in the customer experience space.

What is the customer experience gap? Why is it so important for companies to connect the customer experience from one department to the next?

It’s not unusual for everyone in an organization to understand sales metrics. In comparison, customer experience metrics aren’t often well-known throughout the organization. How does CX look at your organization?

Designing a great experience on your website & app is a huge undertaking. No matter how many precautions you take, you’re bound to run into unexpected technical issuesaka bugs. Here are 4 steps to integrate user feedback into your bug tracking program.