FirstWatch Solutions, Inc

Not many people want to talk about being the subject of a Cyber Attack - We are a couple of days away from hearing....and learning about the Durham experience, in this not-to-be-missed CTM. Register here https://link.prodigyems.com/ctmmay and we will see you on Thursday at 1:30PM PST / 4:30PM EST / 9:30PM UK Few things in our work lives are more frightening than logging into your work computer to see a Your files have been encrypted ransomware message. This malware prevents... you from accessing your own files. Most commonly the criminals that placed this on your system demand payment to decrypt your files. In some cases, they steal and make public-private/protected information. Ransomware is the most prominent and visible type of malware. The criminals that do this are getting smarter and sneakier about how they infiltrate your computers. Recent ransomware attacks on 911, healthcare, government, educational, and private systems have crippled the ability to provide crucial services. In early March 2020, the County and City of Durham, North Carolina were struck by a massive ransomware attack that crippled all IT-related services throughout both entities. The city and county share resources at multiple points including the 911 PSAP that allowed the infection to move onto both networks. Just as the COVID-19 crisis was starting to shut things down and COVID-related 911 calls were increasing, Durham found itself with a major network crisis, all network and data systems were disabled. 911, EMS, fire-rescue, Sheriff, and police were back to having to do manual dispatching and paper logs and reports. In this CTM our guests from Durham will tell us about the attack, what happened, how they mitigated the attack, the damages done, the lingering effects, and the lessons learned. This CTM will give you firsthand insight into an attack and the crisis that ensued, and the lessons learned will give you strategies to better position your organization if faced with an attack.

Paramedics Chiefs of Canada: Paramedics and Palliative Care - Join us Thursday, April 29, 2021 10:30am Pacific / 1:30pm Eastern via https://firstwatch.net/pcc-paramedics-and-palliative-care/ Paramedic services have experienced a steadily increasing demand from palliative patients accessing 911 during times of acute crisis, and not wishing subsequent conveyance to ED. Early data indicates that many of these patients are NOT already connected to palliative care teams, wish to ...remain in their homes and require symptom management. To address this demand and to connect patients to care, BCEHS introduced the Assess, See, Treat and Refer (ASTAR)-Palliative Clinical Pathway. Objectives are to improve patient care through a reduction in conveyance to ED, reduce hospitalizations and reduce patient risk through an automated referral process. Who will be Speaking? Leon Baranowski is the Interim Director of Clinical and professional practice at BCEHS. He is an advanced care paramedic and previously practiced in the UK with lower acuity pathways and referral systems. He is a fierce advocate of developing new models of care within health organizations that ensure team based and integrated care. Assess, See, Treat and Refer is the now and the future for paramedicine in Canada. Michelle Brittain is a project manager at BC Emergency Health Services in British Columbia, Canada. She has been instrumental in the planning, delivery, and ongoing development of the Community Paramedicine program across the province, and leads the Paramedics & Palliative Care initiative which has seen innovative practices developed and changes to care delivery within BC. Her background includes information technology, instructor development and health unit coordination. Jennie Helmer is the Research Lead and a Paramedic Practice Leader at BCEHS. She is an Advanced Care Paramedic and previously worked as a Unit Chief and Paramedic Specialist. She has been the steward of various exciting initiatives including the implementation of the Cardiac Arrest Registry, the Assess, See, Treat and Refer clinical pathways, and the Collaborative Heart Attack Management Program. She is currently pursuing her PhD at UBC in the School of Population and Public Health, and has published and co-researched a number of articles exploring the pre-hospital environment and paramedic approaches to care. Session date: Thursday, April 29, 2020 Start time: 10:30am Pacific / 1:30pm Eastern Duration: 1 hour

We were delighted to partner with Pinnacle EMS last week to have a Conversations That Matter #CTM on Team Engagement. Our own Todd Stout along with Eve Grau of Royal Ambulance and Scott Moore creator of the Newton 360 program are joined by hosts Mike Taigman and Rob Lawrence https://youtu.be/GoDgqX0vex8

Join us for the next Resilience Dialogs Monthly Interactive Session Friday, April 9th, 2021 | 9:00am PT

ICYMI - Our friends at EMS1 reposted an article by Michael Gerber on It’s Not Your Father’s SSM, a power seminar at the Pinnacle EMS conference. In the session, Todd Stout, our founder and president of FirstWatch, discussed what’s changed, and what hasn’t, since those early days of the creation of the concepts of System Status Management - SSM. https://www.ems1.com//match-supply-to-demand-to-provide-/

The Durham Ransomware Attack 2020 - In early March 2020, the County and City of Durham, North Carolina was struck by a massive ransomware attack that crippled all IT-related services throughout both entities. Join us for this important edition of Conversations That Matters on May 6, 2021at 1:30 PM PST / 4:30 PM EST. Sign up via Prodigy at https://link.prodigyems.com/ctmmay Durham found itself with a major network crisis, all network and data systems were disabled. 911, EMS, ...fire-rescue, Sheriff, and police were back to having to do manual dispatching and paper logs and reports. In this CTM our guests from Durham will tell us about the attack, what happened, how they mitigated the attack, the damages done, the lingering effects, and the lessons learned. Host Mike Taigman welcomes guests Mark Lockhart, Durham County EMS Chief Paramedic; Leslie O’Connor, former Chief Emergency Manager for Durham County (NC) Office of Emergency Services; and FirstWatch Cyber Security Strategist, Bill Ott Few things in our work lives are more frightening than logging into your work computer to see a Your files have been encrypted ransomware message. This malware prevents you from accessing your own files. Most commonly the criminals that placed this on your system demand payment to decrypt your files. In some cases, they steal and make public-private/protected information. Ransomware is the most prominent and visible type of malware. The criminals that do this are getting smarter and sneakier about how they infiltrate your computers. Recent ransomware attacks on 911, healthcare, government, educational, and private systems have crippled the ability to provide crucial services. In early March 2020, the County and City of Durham, North Carolina were struck by a massive ransomware attack that crippled all IT-related services throughout both entities. The city and county share resources at multiple points including the 911 PSAP that allowed the infection to move onto both networks. Just as the COVID-19 crisis was starting to shut things down and COVID-related 911 calls were increasing, Durham found itself with a major network crisis, all network and data systems were disabled. 911, EMS, fire-rescue, Sheriff, and police were back to having to do manual dispatching and paper logs and reports. In this CTM our guests from Durham will tell us about the attack, what happened, how they mitigated the attack, the damages done, the lingering effects, and the lessons learned. This CTM will give you firsthand insight into an attack and the crisis that ensued, and the lessons learned will give you strategies to better position your organization if faced with an attack.

We are excited to join Alanis Morissette, Arianna Huffington, Erin Brockovich, Jack Kornfield, and a host of experts in this worldwide FREE conference on Resiliency. https://resiliencyandhappiness.com

Our friends from EMS Survey Team interviewed our friend Matt Zavadsky about measuring patient experience. Next week is Patient Experience Week.

Don't forget to register and join us for next week's edition of Conversations That Matter where Mike Taigman and Rob Lawrence chat with Daniel Patterson Ph.D., NRP - Associate Professor James O. Page Professor of Emergency Healthcare Worker Safety Department of Emergency Medicine, University of Pittsburgh and Ernesto Rodriguez - EMS Chief Austin/Travis County ....AND YOU!... Tuesday, March 23 at 0900PST / Noon EST Register here: https://link.prodigyems.com/fatigue

Today marks the beginning of National Public Safety Telecommunicators Week. We would like to recognize all communicators, call takers, dispatchers, and controllers. You are our first, first responders and we thank you for your service.

Join us for the next Conversations That Matter 'Too Tired to Manage Fatigue' P. Daniel Patterson, PhD, NRP and Ernesto Rodriguez join hosts Mike Taigman and Rob Lawrence to explore fatigue, fatigue management, and how to safely ride out the rest of this pandemic. Date: March 23 | 9:00 am - 10:30 am PDT Sign on at: https://link.prodigyems.com/fatigue... 'Too Tired to Manage Fatigue' Folks are tired. Tired of dealing with the virus, on and off duty. Tired of managing family and work-life during COVID. Tired of masking, double masking, donning, doffing, disinfecting, and singing the Happy Birthday song at the sink. During this Conversations That Matter we, and our world-class guest experts, will explore fatigue, fatigue management, and how to safely ride out the rest of this pandemic. Meet the guests P. Daniel Patterson, PhD, NRP - Associate Professor James O. Page Professor of Emergency Healthcare Worker Safety, Department of Emergency Medicine, University of Pittsburgh Daniel Patterson is a nationally registered paramedic who regularly works night shifts in an urban/suburban region of Pittsburgh Pennsylvania. He is also an associate professor of emergency medicine at the University of Pittsburgh School of Medicine’s Department of Emergency Medicine. He leads numerous research projects, including The EMS Shift Work Project (www.emsshiftwork.org) and the EMS Evidence-Based Practice Center (https://www.emergencymedicine.health.pitt.edu/resea/EMS-EPC). Ernesto Rodriguez, EMS Chief Austin/Travis County Ernesto Rodriguez has 40 years of experience in emergency medical services including fire service, statewide, private sector, and municipal third service models. Ernesto currently serves as EMS Chief at Austin-Travis County EMS in Austin Texas. Chief Rodriguez holds a bachelor’s degree in Emergency Management Administration from West Texas A&M University and a master’s degree in Ministry from Liberty University. Chief Rodriguez completed training through the Institute for Healthcare Improvement and is an Improvement Advisor specializing in emergency medical services. He also served on the Technical Expert Panel of the EMS Agenda 2050 project. As one of ten members of the Agenda 2050 project, Chief Rodriguez is playing a pivotal role, along with experts from across the nation, in developing the future vision of the EMS industry. AND...You - on a CTM all in the Zoom Room are welcomed and encouraged to contribute. Austin-Travis County Emergency Medical Services