eGain Communications Corporation

One mantra for customer service success is to resolve customer issues in the channel they have chosen to contact you over. Today, that will most likely be a digital channel. Here are 6 ways to avoid sending customers channel-hopping in #customerservice. https://bit.ly/3oDTYWh

According to World Economic Forum, chatbots are important but need improvement. We agree. In this #webinar with Kate Leggett, know why Forrester predicts a backlash as customers continue to get into conversational dead-ends with #chatbots, and why a virtual assistant has been called a "virtual idiot"! But more importantly, know what you can do to get the best value from them. https://bit.ly/31URklo

1. Use of digital customer service - including #chatbots - has seen a spike during the pandemic. 2. But consumers have also complained of getting different answers from bots versus human agents. Both these points were confirmed in a June 2020 survey, conducted during the COVID-19-related lockdown. You can get the findings here: https://bit.ly/37R0OC5 ... #knowledgemanagement #omnichannel #knowledgebase See more

"COVID-19 pandemic is an accelerator for chatbot technology" You can read the article from World Economic Forum at https://bit.ly/37FhnRe by wef

eGain is at #CCWEurope 2020 next week. On Oct 27, day 1 of the event, at 2 PM Central European Time (CET), eGain's Director of Solutions, Stephen Kennedy will speak on how businesses can deliver on the digital urgency for customer service during the #pandemic & beyond. Do join us: https://bit.ly/3dRpnzy

Bringing the Amazon-Accenture-eGain webinar to those in EMEA! It's on the 28th at 4 PM BST. We will be presenting with trusted partners, #Amazon and #Accenture. Register at https://bit.ly/2Hvth4X #customerexperience #agentexperience #digitalfirst #amazonconnect

In a #podcast with Mobile Payments Today, Evan Siegal, eGain’s VP, Financial Services AI Solutions, tells us why AI and chatbots and financial health coaching are the way ahead for financial services firms. Hear him out. https://bit.ly/3dIRMrt

We love our eGain for #amazonconnect solution! Join us on the 21st to see why. We are thrilled to have Joe Eisner from #Amazon and John Manuel Lavayen from #Accenture presenting with us. Register at https://bit.ly/356jFpr #customerexperience #agentexperience #digitalfirst #contactcenter

You are invited to a webinar with Amazon, Accenture, and eGain. Topic: Delivering Digital-First Customer and Agent Experiences On: October 21, at 11 am PT It's a no fee event, but do book your seat. Register at https://bit.ly/3dAcU3m

On International Credit Union Day, we want to say thank you to Credit Unions for the great work they do. We are delighted we get to partner with some to make things easy for their members. https://www.cuna.org/icuday/ #ICUDay #creditunions #customerexperience

On International Credit Union Day, here's a piece from Anand Subramaniam, SVP Marketing at eGain, on six steps to digital-first #memberexperience https://lnkd.in/gJjVygf

You are invited to join a #webinar with NRG's Heather Pena and eGain's Sam Hahn at 2 PM Eastern Time today: Contact Center Digitalization For the Pandemic Era and Beyond. If you haven't registered, you can do so now. https://bit.ly/3nUR1QU

eGain Solve suite is a KMWorld Trend-Setting Product of 2020. #award #feelingmotivated

eGain Solve suite is in KMWorld Trend-Setting Products list of 2020, included for the transformational value it offers to organizations by transforming information into insight. #award #kmworld #motivated