Delta Terminal

"I was so nervous to fly with my almost 1-year-old. I had reached out to friends for advice, and Pinterest had tips, but what I was not prepared for was the outpouring of help from the Delta staff. Bri (a Delta Flight Attendant) met me at my aisle as I boarded the plane, and immediately offered to hold my daughter for me while I got my bag situated. My daughter did well for the first hour of the flight, then began to fight sleep. The Flight Attendants allowed me to hang out i...n the back with them so that I could hold her, rock her, and do anything I could to finally get her to sleep. When it came time to change her diaper, Bri showed me the way to the correct bathroom with the changing table in place. We ended up on board for some extra time upon landing, and Bri saw the both of us having a very hard time and approached me. She held out her arms and said May I? Bri walked her up and down both aisles of the plane. She has just learned to wave, so Bri was holding her and waving to all the passengers along the way. I seriously was more thankful than I can truly express. She saved me from completely breaking down, and probably several others from becoming even more frustrated with the delay. Not only did she do this for me, but she looked up my connecting flight on her phone and confirmed that I had time to make my flight. I will forever fly with Delta and can’t wait to show this video to my daughter when she is older." - Caitlin C., Delta customer No matter where your journey is taking you, it's good to remember we're all just people trying to get from point A to point B. Thanks, Bri, for reminding us to show kindness along the way.

We’ve built a dream team of experts in: Health , Cleanliness , and Travel ...and we're all committed to making your next flight experience safer. ... Click "Get Reminder" and join us live tomorrow as The Points Guy's Brian Kelly and our trusted partners discuss how we’re building the future of safer travel, together.

Join us for a virtual event with moderator Brian Kelly, CEO & Founder of The Points Guy, and Delta’s trusted partners to unpack what travel looks like today and ensure you have all the information you need if you decide to travel for the holidays, or whenever your next trip may be.

Our smiles are a little harder to see these days, but they're still there - we promise! Photo: Avelyn C. - Field Service Manager, #JFK

Two years ago, Karee and Rodney were flying home from China with their newly adopted daughter, Bella. They didn’t speak Mandarin. Bella didn’t speak English, but Flight Attendant Jackie (AKA Grandma Jackie) spoke both. "We’d had Bella with us for not quite two weeks and she was being so, so brave. But about halfway through the flight, something triggered our brave girl, and she had a full-on panic attack like nothing we had seen before. Uncontrollable, terror in her eyes, all... the uncertainty at that moment kind of screaming. She cried. I cried. It was awful. Grandma Jackie came by several times and stayed with us as much as she could. Eventually, Grandma J’s sweet, soothing voice won her over and Bella let her hold her several times. She offered to walk Bella around the plane to distract her for as long as she could. I think she deserves all the love for being such a precious, caring person and going above and beyond 'just doing her job.' We exchanged contact info and have kept in touch, so this year, Bella invited Grandma Jackie to come to her birthday in September. Imagine our surprise when Grandma Jackie called to say not only was she coming up for Bella's birthday, but she was going to bring all the things to make homemade dumplings so that Bella could have real Chinese food for her birthday! We had a fantastic day together, and we feel like we've made new friends for life. All because Grandma Jackie was on that flight and knew we needed someone just like her that day." The people you meet while traveling are often just as special as the destination. We’re thankful for employees like Jackie that go the extra mile to make some of the most difficult times a little easier.

Leaving on a jet plane. Photo: Javon S. - Customer Service Agent, #LAX

Putting you first.

Diamond Medallion Member and Certified Registered Nurse Anesthetist (CRNA) Lynette met First Officer Ryan Wisniewski in the DTW Delta Sky Club on her way to MIA. As someone who knows how important clean is these days, she wrote Ryan a letter to say thank you. Hi Ryan, It was a pleasure speaking with you! Thank you for taking time out of your busy day to speak with customers in the Delta Sky Club. Your efforts to listen are appreciated. I continue to notice all of the lit...tle and big things that Delta is doing to keep the crew and passengers safe. Other airlines talk the talk about clean, but actual practices tell the story. Clean is the cornerstone for delivery of safe care and prevention of the spread of disease. As you know, it’s not only the surface areas we touch, but also what we breathe. Delta makes me feel safe when I fly. I work as a frontline healthcare worker, serving patients and my teammates as a Certified Registered Nurse Anesthetist. I am thrilled to be back in the air!! Love the Clean! I feel spoiled with the extra room. I am thankful for all of the efforts and care put into every flight. Thank you for introducing yourself, allowing me to share my story and for keeping us safe when flying.

Who needs a video call background when you can see it in person?

Traveling soon? Look for Lysol on your next trip with us.

A lot about travel looks different these days, but one thing hasn't changed - our love for snacks on board. Photo: @stacypalmertree

More space while boarding. Another way we're making sure you have a safer, more comfortable experience.

"I have traveled during COVID because I needed to -- mentally, emotionally and physically. I am beyond impressed by how Delta has handled this pandemic. From their email communications to their updated procedures, I can’t recommend Delta highly enough. The travel experience on Delta looks something like this: -Reasonable flight prices... -No one sitting in middle seats -Kind and friendly employees handing out prepackaged snack bags as you board with a sanitizing wipe -EFFICIENT BOARDING FROM BACK OF PLANE TO FRONT - this is capitalized because FINALLY someone has done it -Free movies/entertainment on-screen and FREE HEADPHONES available if you forget yours like me because so many of us have transitioned to Bluetooth headphones and may have come unprepared -Smooth travels, friendly faces and safely arriving at your destination" - Jessie P., SkyMiles Member We know flying may seem a little overwhelming right now. Rest assured, we've thought of everything you need to stay safe while traveling, so all you have to do is enjoy your trip.

Putting your safety first. Every flight, every day, everywhere. http://dl.aero/6187TvytR