Trek Bicycle Westlake Village

Apply at: https://app.jobvite.com/j?aj=oaTmefwn&s=Facebook_DOTS_jobs What you’ll do: As Service Manager, you’ll be the operations lead for your store’s Service Centerand you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.... You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues. You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop. This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success. What you’ll bring to the team: - A positive, pitch-right-in attitude and motivation to help every customer find what they need - Fantastic hospitalitya warm, approachable manner, great listening skills, and a drive to help in any way you caneven on the toughest, busiest days - Great leadership skills and the ability to motivate and develop future leaders - Ability to plan effectively and stay a step ahead of your shop’s needs - 3+ years of bicycle service center experience - A commitment to delivering the best possible experience for every customer - An active learning engine and willingness to attend Trek Service classes in Waterloo, WI - Proactive approach to staying up to date on industry changes and trends A bit about working at Trek: Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Our friends at Trek Travel just released their digital catalog, and we’re already dreaming of all the places we want to ride next. With enhanced safety standards and all-new destinations like Acadia National Park or Aspen, Colorado, there’s a Trek Travel trip for every rider. See what’s new for 2021 at trek.bike/TrekTravel2021 and start planning the trip of a lifetime today.

Apply at: https://app.jobvite.com/j?aj=o7Tmefwk&s=Facebook_DOTS_jobs What you’ll do: As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running fl...awlessly. We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you. What you’ll bring to the team: - Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task - Fantastic hospitalitya warm, approachable manner, great listening skills, and a drive to help in any way you caneven on the toughest, busiest days - Top-notch communication skills - Impressive attention to detail and a love for tinkering ‘til you figure it out. - Eagerness to learn the ins and outs of servicing bicycles - A desire to continually learn proper service methods and new technologies - Prior mechanic experience is not required! A bit about working at Trek: Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Apply at: https://app.jobvite.com/j?aj=o8Tmefwl&s=Facebook_DOTS_jobs What you’ll do: First thing you need to know: this isn’t a typical retail gig. As a Trek Sales Associate, you’ll be on the frontlines helping people have fun by riding bikes. You’ll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community. The pace is fast, the customers are... curious, and having an all-for-one, customer-centric team mentality is huge. We value hospitality skills first, and we’d rather hire someone who’s eager to learn than someone who thinks they know it all. If you’re already a bike expert, that’s awesome. If not, we’ll train you. The key is that you know how to treat customers, evaluate their needs, and exceed their expectations. What you’ll bring to the team: - A positive, pitch-right-in attitude and motivation to help every customer find what they need - Fantastic hospitalitya warm, approachable manner, great listening skills, and a drive to help in any way you caneven on the toughest, busiest days - Great communication with customers and teammates - A desire to cultivate customer relationships and create your own client base - A commitment to deliver the best possible cycling experience for each customer A bit about a career at Trek: Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

The holidays are fast approaching, but there's still time to find the perfect gift! Visit us today to find something special for every cyclist on your list. See our gift guide here >> https://trek.bike/GiftGuide

It’s better to give than receive, and it’s best to give what you know they’ll love. Visit us today to shop great gifts for every cyclist on your list. Need some inspiration? See our gift guide here >> https://trek.bike/GiftGuide

There's still time to put a brand-new bike under the tree! A new bike is a gift your little one will remember forever. Stop in today to shop bikes and gear for kids of all ages, and get ready to make their morning! Want to keep their new ride a surprise? You can store your kids' bike at the shop until you're ready for the big reveal.

Give the gift of adventure with Trek Travel gift cards. Visit us today to pick up a Trek Travel gift card and start planning the trip of a lifetime. You (or your lucky recipient) can expect enhanced safety standards, well-trained guides, and exceptional hospitality to keep you comfortable and safe. Plus, explore the option of private trips, drivable destinations, and more.

We’re here for you. As we make our way through another lockdown, we wanted to remind you that we'll continue to follow recommended guidelines to help keep you and our employees healthy and safe. For now, that means remaining open for business and essential services. In order to serve you as responsibly as possible, we will be operating at 20% capacity, so we encourage you to call ahead if you need to schedule service or a curbside pickup.... Thank you for adapting with us for the greater good, and please give us a call if there’s anything you need!

We wanted to take a moment to update the community about our store. On Friday, we learned an employee tested positive for Covid-19. Upon receiving this information, we immediately closed the store. We have been in contact with the Health Department and are following all of their guidelines regarding protocols, communication, and cleaning and sanitization procedures, including precautionary measures with employees. No additional cases have been reported at this time. If you h...ave a bike currently in the store for service or repair, we will be contacting you. We take being an essential business very seriously, along with the health of our employees and our community and are honored to be serve the needs of our customers. We look forward to seeing you again upon re-opening.

STOP BY FOR ICE CREAM TOMORROW! Visit us at the shop on Saturday August 15 from 12-3pm and you’ll enjoy FREE ICE CREAM.

FREE ICE CREAM IS BACK! Visit us at the shop on Saturday Aug 8 between 12 - 3pm and you’ll enjoy free ice cream while you wait in line.

Sweet treats for the sweetest customers around. Visit us on Saturday Aug 1 and you’ll enjoy FREE ICE CREAM from 12-3pm from Mister Softee of Southern California while you wait in line. It’s our way of saying thanks for being the sweetest customers around!

WE SCREAM, YOU SCREAM, WE ALL SCREAM FOR FREE ICE CREAM! We’re sorry for yelling, but we’re just so excited! Visit us at the shop on Saturday Aug 1 between 12-3pm and you’ll enjoy free ice cream from Mister Softee of Southern California while you wait in line.

We're here for you. Book your appointment online! We're open for service and repairs, and we're now offering online booking for in-store appointments. Plus, we're offering a whole lot of other services to keep you rolling, including:... -One-on-one service appointments -Over-the-phone consults -Curbside pickup of serviced bikes -Direct home shipping on trekbikes.com gear orders -Home delivery available of bikes ordered online at trekbikes.com Thanks for adapting with us for the greater good, and please give us a call at (805) 251-0946 if there's anything we can do for you.

Want some local ride recommendations? We’ve curated a collection of our favorite road, mountain, and family rides in the areaand included turn-by-turn directionsso you can explore without uncertainty. See the routes >> trek.bike/wlvrideclub

Last call to give mom what she really wants (hint: it's an e-bike)! We’re offering FREE home bike delivery so you can have a brand-new bike delivered right to her door. Order by May 5 to ensure delivery by Mother's Day.

Take Mother's Day up a notchget mom an e-bike! We’re offering FREE home bike delivery so you can have a brand-new bike delivered right to her door. Order by May 5 to ensure delivery by Mother's Day.