The Content Wrangler

Join us for a chat with @Abby_the_IA (Abby Covert) about how information architecture can help you make sense of anything. We'll discuss the value of sense-making skills and we'll explore the value of diagramming to produce useful solutions. https://www.brighttalk.com/webcast/9273/441644

Doug Kim of Microsoft will demystify inclusive design, explore the benefits of inclusivity, and introduce you to a suite of tools and useful resources designed for content creators who aim to create information products that are accessible to all. Register: https://www.brighttalk.com/webcast/9273/441637 Can't make the live event? Register and we'll send you a link you can use to watch a recording of the webinar when it fits into your schedule.... #UXDesign #Acccessibility #inclusivedesign #usability #contentdesign #customerexperience #disabilityinclusion

Organizations are too often overlooking the impact semantic practices have in enabling next-generation customer experiences. Smart personalization and controlled content reuse flourish using this worthwhile and ultimately, necessary investment. See how semantic systems power publishing workflows and generate recurring value for customers and teams. Join us for a free, one-hour presentation from [A] as they walk us through the role of semantic platforms within an effective co...ntent supply chain. Cruce Saunders and Mike Doane will lay out the benefits of dedicated semantic practices and describe where your organization or team can start this process. Key takeaways: How semantic systems enable intelligent customer experiences Role of semantic platforms in an effective content supply chain First steps you can take to build a semantic practice Register: https://www.brighttalk.com/webcast/9273/473432 Can't make the live event? Register and we'll send you a link you can use to watch a recording of the webinar when it fits into your schedule. This webinar is brought to you by The Content Wrangler and sponsored by [A].

May 20, Doug Kim will explore the benefits of #inclusivity, and challenge you to incorporate #inclusivedesign principles to guide your content design decisions. Attend this session to discover tools and resources to help you create information products that are accessible to all. Register: https://www.brighttalk.com/webcast/9273/441637... Can't make the live event? Register and we'll send you a link you can use to watch a recording of the webinar when it fits into your schedule. #inclusiveculture #inclusiveworkplace #inclusivelanguage #diversityandinclusion #accessibilitymatters #inclusivedesign

[Case Sudy] Join Jill Sheffield, Vice President of #ContentStrategy and Development Mastercard, and Megan Gilhooly, Vice President of Customer Experience at Zoomin Software, to learn how Mastercard rethought and rebuilt their content strategy to ensure customers "get closer" to their information needs in 5 seconds or less. Register: https://lnkd.in/ggXXvqH Can't make the live program? No worries. Register and we'll send you a link to watch the recording when it's conveni...ent for you. #documentation #techcomm #techdocs #technicaldocumentation #customersupport #customersatisfaction #customerloyalty #selfservicesolutions #customerexperience #CX

[OCTOBER 20] Join us for a free, one-hour topic-based presentation on the value of investing in optimizing technical documentation content for search. #SEO experts Mordy Oberstein of RankRanger and Justin Simon of TechSmith Corporation will demystify search engine optimization and its relation to technical documentation. Register: https://lnkd.in/gvfZVmv Can't make the live event? Don't fret. Register and we'll send you a link to a recording of the program that you can watch ...on-demand. This event is brought to you by TechSmith and Precision Content. #techcomm #technicaldocumentation #technicalwriting

[Technical Documentation Survey] Take five minutes today and complete the 2020 Technical Documentation Industry Survey (COVID-9 Edition). Respondents receive a copy of the research findings when the survey ends. https://www.surveymonkey.com/r/techcommsurvey2020 #techcomm #techdocs Society for Technical Communication

Attend this free, one-hour case study webinar to learn how Restaurant Brands International (RBI), the international restaurant brand that owns Burger King and Tim Hortons, worked to unify and personalize the self-service content experience for over 100,000 franchise partners. In this webinar, Roland Gonzalez, Head of Brand Standards for Global Operations, describes their journey of partnering with Vasont, GlobalLink and Zoomin to streamline content operations and create a per...sonalized content experience for users worldwide. Roland will be joined by Zoomin's VP of Customer Success, Megan Gilhooly. Join us to learn how a globally-distributed team unifies content delivery across more than 100 countries; supporting more than 40 languages using automation and subject-matter experts, and how a content management system can help standardize operations and increase efficiency. https://www.brighttalk.com/webcast/9273/434201