SupportLogic

Forward-thinking support leaders envision their managers focusing their attention on being the best coaches to their teams and helping them use the tools at their disposal in the most productive way. To enable that, we are thrilled to announce the launch of SupportLogic Agent SX, which delivers real-time coaching and enables agents to boost their service delivery performance. Read more about our ML model, which does a 360 degree analysis of all the factors associated with a c...ase, making a smart recommendations: https://www.supportlogic.io/introducing-supportlogic-agent/ #SXPlatform #CustomerFirst

According to Gartner an integrated ecosystem of functionality is key to creating an effortless, intelligent and holistic customer service experience. Do you want to turn your ticketing system into a system of intelligence? Read our blog to know 7 of our favorite Zendesk integrations to help you automate, streamline, and level up your customer support in 2021 and beyond: https://www.supportlogic.io/the-7-best-zendesk-integration/... #CXFirst #CustomerSuccess

Go beyond metatdata! Harness the power of unstructured data to automatically extract 30 different signal categories and thousands of domain specific keywords from your existing and live support tickets. Automatically extract the voice of the customer, without surveys. ... Elevate your support and transform customer experience! Sign up for a free trial: https://www.supportlogic.io/free-trial/ #NextGenSupport #CustomerExperience #CXFirst

Important alert! Do you want to infer customer sentiment from both structured and unstructured data? Powered by NLP, Intelligent Predictive Alerts are content and context aware and capture the voice of the customer in real time. Get a continuous pulse of the customer sentiment, identify churn risk signals, and avoid customer escalations.... Continuously monitor support conversations and reduce reaction time. Learn more: https://www.supportlogic.io//intelligent-predictive-alerts/ #IntelligentPredictiveAlerts #NextGenSupport #CXFirst

Does this Customer Support criteria sound familiar? Leverage the world's first Customer Experience Platform by SupportLogic to tick them off. The platform: - Seamlessly integrates with your existing systems... - Reads every ticket and automatically extracts signals using AI/NLP - Maintains context across conversational and ticket boundaries - Predicts outcome and provides proactive recommendations with intelligent workflows It leverages innovative technology and intuitive UI/UX to unlock insights from unstructured data contained with your ticketing systems. It’s time to start achieving your Support goals! Learn more: https://www.supportlogic.io/p/intelligent-support-platform/ #NextGenSupport #CXFirst #CustomerSuccess

The global shift to remote work in 2020 forced many of us to adapt to digital workspaces overnight, eventually making distributed teams the new norm! As a support manager or executive, what can you do to help your team stay motivated and productive? Read this blog for 5 ideas for helping distributed team members collaborate, communicate, and continue to deliver great service to customers, regardless of where they work: https://www.supportlogic.io/5-tips-for-working-with-distr...i/ #RemoteTeams #VirtualOffice #CXFirst