SightCall

Verifying that food safety practices are being held to the highest standards is integral to the global food system and human health. With COVID-19 curbing travel and in-person interaction, physical audits of food production environments have been challenged. SightCall CEO Thomas Cottereau spoke to Forbes about how augmented reality-powered visual assistance is creating new opportunities for digital transformation within the agriculture industry.

For Outotec, a technology provider in the minerals and processing industry, providing excellent field service is reliant on a niche group of subject matter experts that travel to customer sites providing personalized services and support. When global travel restrictions made it impossible for these experts to perform their jobs in person, they accelerated their remote connectivity roadmap with SightCall. Learn more:

Healthcare providers like Truman Medical Centers have revolutionized the way they deliver care safely amid the COVID-19 pandemic. Now more than ever, it is crucial to meet patients remotely to improve access to care and outcomes, while scaling and optimizing scarce provider resources. Join our distinguished panel to hear how Truman Medical Centers has continued to provide the highest quality of care and services to patients by accelerating digital transformation with Salesforce and SightCall. https://lnkd.in/duQAFEz

Amid COVID-19, Bureau Veritas Group has been able to get virtually onboard ships with SightCall visual support. Using the #SightCall platform, Bureau Veritas is able to provide remote surveys in a secure, virtual environment to the more than 13,000 ships under BV classification. Vincent JOLY, Digital Solutions Manager at Bureau Veritas Marine & Offshore, stated, Working with SightCall, Bureau Veritas is deploying remote surveys to help customers improve the safety of their asset while optimizing operational and maintenance costs.

Does your visual support platform integrate into your CRM or work order system? To make experts more effective and efficient, it's important to provide an integrated #fieldservice and #customersupport workflow.

In 2020 we have seen the power of visual assistance to ensure business continuity, keep essential equipment running, and protect the health and safety of workers around the world. This e-book walks through the future of work while providing insight into how your service organization can digitally transform to create a safe and viable work environment amid the battle against COVID-19.

"Endress+Hauser has been driving digitization forward for years in the product and service area, in customer interaction and in external and internal collaboration. In the coronavirus crisis, the development of powerful digital platforms and offerings has now proven its worth for customers and the company. We can bridge the physical distance forced upon us by the coronavirus through digital and emotional proximity, says Matthias Altendorf, CEO of the Endress+Hauser Group." Click through to learn more about how SightCall and Salesforce are assisting Endress + Hauser in the digitization of service: https://www.engineeringnews.co.za//digital-ser/rep_id:4136

Through a seamless integration into the ServiceMax platform, Malvern Panalytical technical experts use SightCall to ensure business continuity amid COVID-19 for the global network of scientists and engineers that rely on their technologies in manufacturing facilities and research labs. Malvern Panalytical technicians and customers use SightCall for ServiceMax to connect customers and technicians in a secure, virtual service environment to perform remote services that are typically handled in-person including technical repairs and equipment installations. Learn more:

[Case Study] In response to COVID-19, WBP Group has introduced virtual valuations so that it can continue servicing the market while keeping customers and employees safe. Learn how one of Australia's largest, independent property valuation and advisory firms was able to fast track innovation with SightCall and Salesforce.

Should you use WebRTC or a native app for live video support? SightCall's VP of Product Marketing explains how to evaluate the best tool for your team.

See how Endress+Hauser uses SightCall visual support to assist customers and reduce onsite visits during the COVID-19 pandemic.

The Coca-Cola Company's UK Coffee leader, Costa Express, deploys SightCall to troubleshoot machine issues, provide peer-to-peer support and increase customer satisfaction with #AR visual support.

The new Lincoln showcase allows Lincoln clients to book a one-on-one virtual vehicle walk-around with a Lincoln expert. Powered by #SightCall, the new offering allows customers to shop from the safety and comfort of home.