Playvox

Join Donna Fluss, President, @dmgconsultingllc, and Kristyn Emenecker, Chief Product & Strategy Officer Playvox for a discussion on the importance of tools that enhance agent engagement and contact center agility, improve the customer experience, and reduce operating expenses. Save your spot now for Thursday, May 20 at 11 AM EST. #customerservice #callcenter #contactcenter #webinar

Tip #10: Continue to build your team. Are you looking for ways to build up your team remotely? Look no further. Access our webinar to hear from Jenna Holtzman, M. Ed., Board Certified Behavioral Analyst and Emily Gray, VP, Customer Success, for best practices and tips to strengthen your team. https://hubs.ly/H0JlyYm0

Do you want to optimize your contact center’s staffing plans? Join us THIS Thursday, May 13, at 9:00 am Eastern, along with KBC Bank Ireland, Avocado 55, and Call Centre Helper to learn seven capacity planning secrets that will enable you to upgrade your strategy and hit your service level targets. Save your spot now https://hubs.li/H0N1jpY0

Managing a contact center is not easy. Empowering agents and satisfying customers, all while maintaining exceptional levels of quality assurance, is nothing short of a juggling act. Choose the G2 leader in contact center QA. https://hubs.li/H0MDjnZ0 #g2 #contactcenter #qualityassurance

When should your contact center implement a workforce management solution? If you need to solve for five or more of the items in this blog post, the time is right to consider implementing WFM. https://hubs.li/H0MDhsk0 #workforcemanagement #contactcenter #WFM

Playvox is a high performing leader in the contact center quality assurance software category that’s easy to implement, intuitive to use, well-supported, and highly recommended. This is based on high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review website. https://hubs.ly/H0y5Pdk0 #customerservice #customerexperience #G2 #customerreviews #customersatisfaction #contactcenter #callcenter #qualityassurance

If you're attending the Customer Experience Strategies Summit this week, don't miss our session, 5 Lessons Learned Managing Remote Customer Service Teams During Covid-19! Start time: OCT 16 - 11:05 AM EST. P.S. If you haven't registered yet, use our code PLAYVOX20 to save 20%! https://hubs.ly/H0xYF4_0 ... #customerexperience #customerservice #CX #agentexperience

We are so excited to be a part of the Customer Experience Strategies Summit next week! In the meantime, get started on some CX-related insights with our eBook: https://hubs.ly/H0xGZy00 You'll discover: How to hire the right customer service reps What a world-class quality assurance program look like... Key quality assurance evaluation methods Characteristics of the best quality analysts Tips for measuring employee engagement and satisfaction #CX #CXinsights #customerexperience #customerservice

Were you not able to make it to our latest webinar, Building the Ultimate Customer Service Workforce - Train, Motivate & Empower Agents? No sweat! We've got the recording ready for your viewing pleasure. https://hubs.ly/H0xcHfs0 #customerservice #CX #agentexperience #customerexperience

While agent-customer interaction is important, the best way to further connect and get quality customer service feedback is through the Voice of the Customer. https://hubs.ly/H0wQPs40 #voiceofthecustomer #VoC #customerservice #agentexperience #qualityassurance #customersupport

It's no secret that outstanding customer service is the lifeblood of customer loyalty. Say hello to our newest product, Playvox Voice of the Customer https://hubs.ly/H0wvhdL0 #VoiceoftheCustomer #VoC #newproductlaunch #customerservice #customerloyalty #customerexperience

Join Reuters Events Marketing & CX to hear how customer care leaders at Twitter, ESPN, Freshly and Playvox are preparing for the future of customer service & experience! Support agents are your most important resource - it is more important than ever to evaluate, improve and inspire agent performance. To ensure you are providing the ultimate customer experience, it is vital to identify the strategies and processes that will allow your agents to thrive across all channels. Reg...ister now: https://hubs.ly/H0wjtGL0 #CX #virtualevent #agentexperience #customerexperience #customercare #customerservice #Playvox See more

In an era where the customer is king, support agents are your most important resource. Join us in the upcoming Reuters Events webinar, Building the Ultimate Customer Service Workforce Train, Motivate & Empower Agents. https://hubs.ly/H0w6L-x0 #reutersevents #reuters #webinar #digitalevents #onlineevents #virtualevents #customerservice #supportagent #agentexperience #CX

Saying the right phrase or words to a customer shows you, as an agent, are empathetic to the customer’s needs. Check out these 31 empathy statements to improve your customer service today. https://hubs.ly/H0vQRGb0 #empathy #customerservice #customerexperience #CX #agentexperience #Playvox #customerserviceteam #customerserviceagent

Meet our Vice President of Product and Engineering, Sahar Ebadi! https://hubs.ly/H0vCH_h0 #productengineering #engineering #thoughtleadership #technology #SaaS #software #softwarecompany #tech #Playvox

Gain total control over your quality operations, measure your KPIs, and see exactly what’s happening in real-time. https://hubs.ly/H0vvBx50 #customerserviceteams #customerservice #customerexperience #CX #Playvox #KPIs #qualityoperations

If you missed our webinar with Scott's Cheap Flights, don't you fret! You can download the webinar and slides now and learn how they increased CSAT 13% in 90 days! https://hubs.ly/H0vkNK50 #qualityassurance #QAprogram #QAsoftware #CSAT #customerservice #customerexperience #CX #agentexperience #scorecards

Looking to revamp your process documentation? Download our free template to help you get started today! https://hubs.ly/H0vfyRG0 #processdocumentation #qualityassurance #insurance #expertinsights #thoughtleadership #qaprogram #agentexperience #customerservice #customerexperience