Paradigm Healthcare Services

During this unprecedented time, being relegated to our homes and still adjusting to the new normal, it can be difficult to look ahead. To get beyond ‘the now.’ Which is why one of our own, Jessica Holtrust, was breathing a breath of fresh air after a strategy session with Irvine USD. Jessica tells us, Knowing [Irvine USD’s] intentions are to look beyond the now and be proactive for the betterment of their students and their community is how we should be approaching this time.... Jessica spent time collaborating with a small group at Irvine USD planning for program changes that are due to be made next year. In fact, these program changes aren’t even finalized by the State just yet. While Jessica was initially a bit hesitant to broach the subjectso much is unknown for schools right now, is implementation of an unapproved State Plan Amendment really a priority?!the Irvine USD team happily obliged. They did so knowing that if they did some of this work now, they would be safeguarding the success of their program and ultimately, the students in the coming year. Jessica got off the call thinking, Their students and families are in such great hands. The rest of us at Paradigm could not agree morethe future is looking bright! Kudos to the Irvine Unified School District team!

To give children and families additional opportunities for success, we first need to understand what our role is in supporting them, and then increase our efforts for the greater good. This is a quote by one of our amazing client coordinators, Ms. Patricia Eaton, from Chula Vista Elementary School District. We happened to read this quote collectively with our clients just a few weeks ago during Paradigm’s School Medicaid Collaborative Conferences. Little did we know at th...e time, in that conference room, how timely that message was for what we were about to face. Parents are looking to teachers and school health providers for guidance and, sadly, due to rising unemployment in our State, some families are finding themselves in need of even more resources. "At Rio School District they have been doing all they can, working persistently to provide support where needed." Otis Nelson, a Paradigm account manager, proudly shares of his client. Otis touts that Rio School District has been working quickly to develop strategies and leveraging available tools to jumpstart telehealth services for their community. #Studenthealth is essential. We fully believe in what Ms. Patricia Eaton was getting atthat our communities will be stronger and better able to weather this storm when we collaborate and increase our efforts for the greater good. Our thanks to you, Ms. Eaton (Chula Vista ESD) and the team at Rio School District for the inspiration. Keep up the amazing work!

In response to the COVID-19 outbreak, Local Educational Agencies (LEAs) need immediate telehealth policy accommodations to continue providing and receiving funding for certain health services provided to children with disabilities. Paradigm’s CEO, Constance Laflamme, has drafted an Open Letter (link below) to School Medicaid Programs Stakeholders & DHCS Safety Net Financing Policymakers. #schoolmedicaid #studenthealth... http://paradigm-healthcare.com//LEAs-Telehealth_An-Open-Le

I realized what an amazing community we have built [with our clients]. This is what one of our own, Jessy Gore Holtrust said after finishing up a collaborative webinar with a handful of school staff in Orange County. Paradigm hosts webinars all the time for its client, so why was this one so special? On the heels of the shelter-in-place orders that were just rolling out, Jessy and the Program Coordinator scrambled to get 18 school nurses and school staff online to talk #...schoolmedicaid. Here is what Jessica said about it As we, a collective group of approx. 18 navigated through a new platform and familiarized ourselves with what would likely become our new normal (hopefully temporarily), I realized quickly what an amazing community we have built. Everyone worked together, we were troubleshooting connectivity questions, etc.all while smiling at one another, despite being very aware of the unprecedented circumstances we were in. The nurses and school staff ‘tuned in’ from their kitchens, home offices, and one from their patio, allowing us to see a different side of each other. We took a deep dive into some very productive work, learning, collaborating, and creating an in-person experience to the best of our ability. I get chills writing this because in that moment, I knew we were in this together. I truly appreciated the efforts and sincerity, and most importantly, the willingness to get some work done to continue generating the much-needed reimbursements for students and families who undoubtedly are taking a huge hit in more ways than I can put into words.

We love seeing this stuff! You go Chino Valley Unified School District!!

A Message to Our Clients, COVID-19 Response The coronavirus (COVID-19) situation is evolving daily. Paradigm is closely monitoring direction and advice from the Centers for Disease Control & Prevention, and listening to our clients and staff to guide our actions. We have taken many steps to safeguard our operations so that the health of our clients’ programs is assured. All of our systems are ready, and we can assure confidentiality and continuity of service. Our account man...agers already work remotely; and, our staff that work in our office in San Francisco are also able to work remotely. No matter where our staff work from, the confidentiality of our clients’ student records has always and will always be protected. While we fully anticipate a lull in program activity due to school closures, we will continue process all claims in a timely manner and stand ready to assist when the time to ramp back up is right. Further, our people and your people come first in situations like this. Therefore, we are suspending staff travel to school locations. For at least the foreseeable future, consultations and trainings will be provided via video webinar/teleconference. Our account managers are prepped and ready to deliver high quality learning experiences and expert consultation in this format. In fact, we are in the process of developing a full series of workshops that you and participants can join in at times convenient for you and will announce these soon. While we navigate these unusual times, we hold fast to our values to provide expert, timely and accurate services in a manner that continues to support the school Medicaid community and their localities. For reference, please check our website news page for links to a handful of resources such as: CA Department of Public Health News Releases (Daily Updates). https://www.cdph.ca.gov/Progr//Pages/New-Release-2020.aspx If you have any questions at all, please feel free to reach out to our Client Care Center at (888) 536-0920.

Our 2020 #SchoolMedicaidCollaborative Conferences have come to an end. What a great last week in Ontario and Monrovia. We want to thank all of our attendees for your partnership and dedication. We hope that you left the conference with new information and ideas on how to enhance your local Medi-Cal billing programs, as well as, feeling confident and prepared for the changes ahead. #SchoolMedicaid #Studenthealth

Our team had an awesome week workshopping with our amazing partners and stakeholders in San Diego and Garden Grove. We even had a special guest presenter, our very own COO, Brooke Denton! Since everyone was excited to see and hear from her, we might just let her do it again...maybe #SchoolMedicaidCollaborative #Studenthealth #SchoolMedicaid

Week 2 of our #SchoolMedicaidCollaborative Conferences begin. The team is heading to San Diego today and are looking forward to seeing everyone tomorrow. "I love celebrating all of our Medi-Cal Coordinators and the hard work they do." - Kortney Thompson, Account Manager #SchoolMedicaid #StudentHealth

What a great first week in Fresno & Fairfield for Paradigm’s #SchoolMedicaidCollaborative Conferences. Thank you to all who made it out for our events. We are thrilled to be your partners in this meaningful work. #Studenthealth #SchoolMedicaid San Diego & Garden Grove, we look forward to seeing you next week!

The team is hard at work putting the final touches together for Paradigm’s #SchoolMedicaidCollaborative events kicking off tomorrow! Proud of our team members for putting in the work to create amazing learning experiences for our program coordinators. #schoolmedicaid #studenthealth

Our #SchoolMedicaidCollaborative conferences are just one week away. We will be kicking it off in Fresno & Fairfield on the 26th & 27th and our staff can't wait to see you there. I’m excited to see all of us come together and collaborate to make these programs run on all cylinders - Otis Nelson, Account Manager #schoolmedicaid #studenthealth

Paradigm staff are excited for our annual #SchoolMedicaidCollaborative conferences! "I am looking forward to connecting with our clients in a fun atmosphere where we can all share ideas, tips and tricks and learn from one another!" - Amber Sanchez, Account Supervisor

Our #SchoolMedicaidCollaborative conferences are just around the corner! If you haven't had a chance to reserve your spot, click below to register for the location nearest you today. We look forward to seeing you there! https://www.eventbrite.com/e/paradigms-school-medicaid-coll #studenthealth #schoolmedicaid