Operational Excellence Consulting, LLC

We just added a few slides to Step 3 "Define Measures" of our "Business Process Improvement (BPI 7) Process" training module. So, make sure you download your free update if you have purchased this training module in the last 12 months. https://www.operational-excellence-consulting.com/training-

Our live and recorded Operational Excellence, Lean Management, Six Sigma Methodology, and Problem Solving webinars provide individuals and organizations like yours with affordable training solutions to enable them to initiate, lead and support their organization's Operational Excellence initiative and activities. Check it out. https://www.learnitlive.com/operationalexcellenceconsulting

A copy of my Southern California Quality Conference 2019 presentation "Strategic Planning - The Hoshin Policy Deployment Process" can be downloaded from the following link. www.operational-excellence-consulting.com//OEC-Strategic-P

By the way, if you are planning to perform a "Current State & SWOT Analysis" for your organization as part of your Strategic Planning activities this year, you may be interested in our "Monthly Freebie". Our "Monthly Freebie" contains a short MS PowerPoint presentation and two attached MS Word documents, including a Current State Analysis and a SWOT Analysis Questionnaire. https://www.operational-excellence-consulting.com/

Live Webinar - Lean Value Stream Mapping Date: December 12, 2019 Time: 09:00am - 12:00pm (PST) Price: $49... This webinar provides you with an introduction to Lean Management and explains step-by-step how to develop a Value Stream Map of an organization's manufacturing or business process. Register at https://www.learnitlive.com//132/Lean-Value-Stream-Mapping

Live Webinar - Process Risk Analysis (FMEA) & Mistake-Proofing Date: December 19, 2019 Time: 09:00am - 12:00pm (PST) Price: $49... This webinar provides you with an introduction to Process Risk Analysis and explains step-by-step how to develop a Process Failure Mode and Effects Analysis (FMEA) for a manufacturing or business process. Register at https://www.learnitlive.com//Process-Risk-Analysis-Mistake

A nice little video that illustrates the impact on order completion time and process lead time for a "batch process" versus a "one-piece-flow process". Create Flow is one of the five Lean Principles. https://www.youtube.com/watch?v=JoLHKSE8sfU

Customers who are truly loyal tend to buy more over time, as their incomes grow or they devote a larger share of their wallets to a company they feel good about. Loyal Customers talk up a company to their friends, family, and colleagues. Net Promoter Score is a customer loyalty metric developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix Systems.... To learn more about the Net Promoter Score (NPS), check out the link below. https://www.operational-excellence-consulting.com//oec-020

Best sushi ever at Ken’s Japanese Restaurant in Rancho Cucamonga. Thanks to one of my clients for the dinner invitation after a successful Hoshin Policy Deployment Workshop.

An interesting article about "Daily Huddles" to quickly escalate problems in a large organization. https://hbr.org//how-a-u-s-health-care-system-uses-15-minu

It was a pleasure to present during this month's ASQ Orange Empire Dinner Meeting. The topic was "Lean Kanban Inventory & Scheduling Systems". Members will be able to download a copy of the presentation from the ASQ Orange Empire Section website or you can download it from our website using the following link. https://www.operational-excellence-consulting.com//ASQ-Lea

This video demonstrates and explains a nice application of a Kanban Scheduling System with a Kanban Board". https://www.youtube.com/watch?v=HPY3bqSnZ4A