New Connections Communication Services

Today we honor generations of military who have perished in service to our nation. We honor the sacrifices made defending our freedoms and the rights of others to live safely in this world. And, we connect as families, friends, communities and country, joined together in gratitude and celebration of their lives. On Memorial Day, we remember.

Any answering service should be a seamless extension of their customers' brands. But for medical answering service, the work we do abides by the legalities of healthcare, involving liability, regulations, and expertise that ensures medical practices are compliant. One slick way we save time, protect health information and maximize our work for providers is by entering patient caller information directly into the electronic medical record platform utilized by the clinic. Thi...s is called EMR INTEGRATION. It’s a mix of of technical work carried out by programmers, the education of a savvy learning and development team, and continuously scored professionalism of agents who maintain industry-leading QA standards. And? We love to do it!

More appointments? Fewer interruptions? Improved KPIs? How about happier callers? Let’s talk about success. Connect to chat at callcenter-salespro.com

After a fender bender... the insurer is just one of many calls to make... for a tow, a loved one, and sometimes medical assistance. Our First Notice of Loss services are designed to support policyholders in stressful and time-sensitive situations. We treat callers with calm and care while collecting the details insurers need with clarity and accuracy. We know this call can count toward more than a quarter of a customer's satisfaction. Giving New Connections your FNOL business means giving them a friendly voice and advocate when they need it most.

Corporate call centers are looking for help. While some are making strides in flexing their first call resolution processes, others are still struggling to answer calls at all. At the other end are consumers doubting the "unusually long hold time" recordings, especially across the healthcare and travel sectors. This article takes an honest look at why customers are frustrated and thankfully offers tips to prioritize service. From overflow options, consulting, and dedicated lines, we are here to assist.

Clients deserve undivided attention. We never want to be "short"... yet, sometimes, a storyteller calls and wants thirty minutes to discuss a 5 minute matter. This familiar scenario challenges the best of us especially when talk time is NOT billable and multiple clients are waiting... Our team is trained to master a practice of phone etiquette that enables us to lead with professionalism on all calls, to importantly collect all the vital details, and to also VALIDATE your c...lients as we move efficiently to conclude the conversation. It's our job to communicate with compassion on your behalf.. even with your chattiest of callers. So, let the pros handle it! We will protect your longstanding and prospective client relationships while respecting your purchased talk time. Immediate relief is ready for you by consulting with us now about controlling costs while extending a "never-too-busy-for-you" model of call care with our boutique answering service solutions.

Have a Safe and Happy Halloween!!! Regards, The ghost of customers left on hold!

One more hour of sleep? Work? Play? How will you spend your bonus hour of 2020? Don't forgot to turn clocks back this weekend! We'll be working, as we do, even on the 25 hour day

It's Spirit Week at HQ... and for "Monstrous Monday" our Director of Engagement Andrew Rup was Om nom nom nomming his way around all day! ME HAVE COOKIE ENVY!

It doesn’t matter what industry you’re in, you could be one of MILLIONS of successful professionals across the country who sweat through phone contact. Here's the good news... We’re here for that AND more! We can.... Greet your callers Take phone orders, Schedule appointments,... Share information + answer FAQ, AND make follow-up calls.... Freeing you to apply your talents to areas you shine while we take the pain out of business comms for good! Message us today for more info

New Connections will NEVER push our clients into a one-size-fits-all box and hope it will meet their needs! Instead, we tailor a program to meet your company’s goals, objectives, and paradigms. We strive to make sure we configure a solution that meets your needs, not ours.

Every day, we receive calls from people who have suffered a loss, often when they are often most stressed out and emotional. For our insurer clients, we are first in line to speak with policyholders after a catastrophe. Like each industry we support, we assure that these calls and answered quickly, callers treated empathetically, claims processed professionally all without hassle.

On National Boss Day, we salute those greats being the mentor manager, the super fun supervisor, and the listening leader. Take a moment to say thanks to the bosses you love on their special day!

Of all the ways life has shifted in 2020, many entrepreneurs are rediscovering the ways of business by phone, or just navigating it for the first time. If you’ve seen a spike in your shopper calls, we can back you up or completely take the lead during and after business hours, answering your customer's common questions and even walking them through the purchase process on your website.

Law firms have been increasingly meeting a demand for more bilingual attorneys over the past decade. But building trust with clients begins from the first call, so choose your answering service wisely. New Connections knows what’s important in servicing diverse populations and makes a point to give our clients complimentary access to free bilingual caller support during business hours, and are prepared with professional translation services for any spoken language translation at all hours - 24/7 year round, holidays, weekends, nights.

"From first discovery to post-purchase follow-up, customer experience blankets a customer's entire journey with a brand. While customer service is equally important, the two concepts are different: Customer experience focuses on how a customer feels at all times during their interaction with a brand." Learn more in this recent piece in Forbes:

The tasks performed by your medical answering service are some of the most influential experiences for your patients' overall satisfaction with your practice. During stressful health events, doesn't everyone want efficient and compassionate support to field questions, schedule a visit, or determine what to do right away? New Connections is at the ready to set appointments, connect to triage by phone, and fully integrate with your ERM, all steps toward exceeding expectations for a great patient experience.

Customers want to be pampered. The good news is they'll reward you for their experience! At New Connections, we'll not only give your customers the white-glove support they're seeking, as our client, you'll experience the same from our customer experience team committed to fostering an awesome long-term relationship!

Congratulations to our owner and CEO, Janet Livingston, for her work with our sister company, ONE Service Pros!