myKaarma

Welcome to myKaarma - Hendrick Lexus Charleston mykaarma.com #customerservice #fixedops #dealerships #automotiveindustry #cardealerships #customerexperience #automotivetechnology #exceptionalinteractions Lexus

Welcome to myKaarma - Kia Downtown Los Angeles mykaarma.com #customerservice #fixedops #dealerships #automotiveindustry #cardealerships #customerexperience #automotivetechnology #exceptionalinteractions Kia Motors America

Welcome to myKaarma - BMW of Little Rock mykaarma.com #customerservice #fixedops #dealerships #automotiveindustry #cardealerships #customerexperience #automotivetechnology #exceptionalinteractions BMW

Welcome to myKaarma - Hendrick Acura Southpoint mykaarma.com #customerservice #fixedops #dealerships #automotiveindustry #cardealerships #customerexperience #automotivetechnology #exceptionalinteractions Acura

Welcome to myKaarma - Hendrick Lexus Kansas City mykaarma.com #customerservice #fixedops #dealerships #automotiveindustry #cardealerships #customerexperience #automotivetechnology #exceptionalinteractions Lexus

Stop missing texts to landlines. TextDirect allows you to receive text messages on any number at your Dealership. Learn More: http://ow.ly/sKUB50BZ4jm #texting #customerexperience #customerservice #automotivetechnology #fixedoperations #autoindustry #exceptionalinteractions

Welcome to myKaarma - Volkswagen of Murrieta mykaarma.com #customerservice #fixedops #dealerships #automotiveindustry #cardealerships #customerexperience #automotivetechnology #exceptionalinteractions Volkswagen

Welcome to myKaarma - Volkswagen of Murrieta mykaarma.com #customerservice #fixedops #dealerships #automotiveindustry #cardealerships #customerexperience #automotivetechnology #exceptionalinteractions Volkswagen

Welcome to myKaarma - Porsche Orlando http://ow.ly/Jtde50BPHEA #customerservice #fixedops #dealerships #automotiveindustry #cardealerships #customerexperience #automotivetechnology #exceptionalinteractions Porsche

New integration with ProfitNet, Axalta’s Collision Shop Management System, enables near-instantaneous communication between body shops and their customers http://ow.ly/kcpN50BUGOm #bodyshop #AutomotiveIndustry#customerexperience #customerservice #dealership #automotivetechnology #cardealership #exceptionalinteractions

Welcome to myKaarma - Mercedes-Benz of Beaverton mykaarma.com #customerservice #fixedops #dealerships #automotiveindustry #cardealerships #customerexperience #automotivetechnology #exceptionalinteractions Mercedes-Benz USA

Secret Drain 5 is: Power of the Lift & Loaner Cars Once the dealer has the car up on the lift, the opportunity begins. If you can efficiently earn trust and clearly explain what needs to be done, and why, customers will approve the service. Waiting to hear from a customer, waiting for a customer to decide, even waiting for a customer with a loaner to return, keeps the car up on the lift longer or delays revenue. This hurts slows the number of ROs a dealer can perform each ...day. It is a drain on your margins. Providing a complete Video MPI earns trust. Customers can see what really needs to be done. When video is sent via text these metrics come into play: 90% of text messages are opened in 3 minutes with an average response time of 90 seconds. So you get a fast response and the car is off the lift fast. Videos generate a 2.2X increase in CP work, so the approval rate goes up and your margins improve with video explanations. If a loaner car is involved, a text that the car is ready decreases Loaner car days by 23%. This saves money. http://ow.ly/4uuO50BJ8rH #5secretdrains #exceptionalinteractions