Customer Experience Books of Leadership by Jeofrey Bean

Paul Catherall and Neal Topf Thank you for having me as a guest on your show Fireside Chats Without The Fires. I enjoyed the questions, energy, and our great discussion during the podcast! Indeed #adovacyiseverything Jeof Season 2 : Episode 1 - Customer Experience Intelligence... January 15, 2021 https://firesidechatswithoutthefires.podbean.com/e/season-/ For the first Fireside Chats podcast of 2021, Neal and Paul are joined by esteemed author and CX thought leader, Jeofrey Bean. A passionate and insightful CX warrior, Jeof shares his definition of customer experience intelligence and the role that plays in today's world. He also talks about CX4 (or it is 5) of interactions and, this is a goodie, The Out Of The Box customer experience. Charming, knowledgeable, and authentic, Jeof encapsulates exactly what it means to be a CX Champion in this day and age. His drive for advocacy over satisfaction is one that is likely to be the new phrase for CX in 2021. As Jeof says #adovacyiseverything." (podcast link: https://bit.ly/39Qkq8P) Jeof's Books: 1. Book 1: The Customer Experience Revolution (2012) 2. Book 2: Customer Experience Rules! (2015) ( https://www.amazon.com/Jeofrey-Bean/e/B006K2L0XI ) Jeof's CX Myths: That customer satisfaction is the goal. Jeof's CX Quotes: Measure what matters to customers Dr. Joely Gardner, CEO, Human Factors Research Joely Gardner Whether it was positioning in the marketing message, or customer service and support, or upgrades and repairs, Steve Jobs usually said, ‘delay the product so you can fix it.’ Larry Tesler, --former Vice President and Chief Scientist, Apple Computer Jeof's CX Heroes: Larry Tesler Don Norman LL Bean Jeff Bezos Scott Cook Jack Dorsey Richard Thaler #customerexperience #cx #userexperience #customerservice #customerfeedback #customeradvocacy #customerexperienceintelligence #cxintell

What happens when an existing, well-established customer experience strategy is turned upside down by a pandemic? How to Grow A Business By Improving Your Customer Experience By Stephanie Stevens https://tinyurl.com/y5ka5b4h Join me for The Customer Experience Course at UC San Diego Extension begining Sept 30 live online We will discuss CX leadership in turbulent times Find out more and sign-up at ... https://extension.ucsd.edu/courses-/the-customer-experience UCSD course developer, CX practitioner and instructor https://extension.ucsd.edu/about-extension/jeofrey-s-bean Questions? Let me know http://www.delmarresearch.com/contact/

Businesses that are experience makers are better and different for customers and more profitable and sustainable than non-CX competitors. Join me for this live online course and leave class with actionable CX insights and best practices of how leaders surpass product, service, and price-based business with purpose-built customer experience. Find out more and sign-up here https://extension.ucsd.edu/courses-/the-customer-experience #customerexperience #customerexperienceleadership #CX #CustServe #ucsd #ucsandiego

Customer Experience Leadership During Turbulent Covid Times speaker Jeofrey Bean from the Virtual SMB Summit April 2020 Video = 30 minutes Some recommendations to consider on adjusting, improving and innovating customer experiences during this unstable time. https://youtu.be/kiymeEi-Ma8 At Del Mar Research http://www.delmarresearch.com/ Customer experience leadership guidance, company training and customer experience speaking... At UC San Diego Extension https://extension.ucsd.edu/about-extension/jeofrey-s-bean Books on Amazon https://www.amazon.com//B006K2L0XI%3Fref=dbs_a_mng_rwt_scn #customerexperience #cx #training #customerexperienceleadership #userexperience #ucsd

It was a pleasure to interview Jessica Noble Founder of Magnetic Experiences and author of the new customer experience guidebook The Five Customer Experience Mistakes That Are Causing Profit Erosion. Jessica has a special way of cutting through the noise to define CX challenges and effective solutions. Enjoy! https://youtu.be/vSU6grwh6Ko 18 minutes #CXO #customerexperience #customerexperiencebooks #custexp #cx #customerexperiencestrategy #customerexperiencetactics #customerexperiencesolutions

Join me at the Virtual Small Business Summit this Friday. I’ll be speaking and sharing tips with you about Customer Experience Leadership in Turbulent Times. http://www.delmarresearch.com/the-virtual-small-business-s/ Conference producer Magnetic Experiences included over 30 leaders in the program to share strategies and tips for navigating small and medium sized business during this time of high uncertainty. Topics include Leading through uncertainty, Leading remote teams, ...Facilitating engaging and collaborative remote meetings, Cyber fraud communications and more. Get the FREE Pass or Upgrade to Premium Pass at https://www.magneticexperiences.com/virtual-smb-summit I hope you are safe and well. Jeof Questions? Let me know http://www.delmarresearch.com/contact/ Books on Amazon https://www.amazon.com/Jeofrey-Bean/e/B006K2L0XI At UC San Diego Extension https://extension.ucsd.edu/about-extension/jeofrey-s-bean # #customerexperience # #cxo #customerservice #businessleadership #customerservicetraining #customerexperiencetraining #customerexperiencespeakers #cxspeakers #smallbusienssleadership #smallbusiness #customerserviceexcellence #customer #customercentric #customersuccess