Metro ExpressLanes

Metro ExpressLanes website and telephone system will be unavailable Saturday, March 6, 2021 10:00 p.m. PST - Sunday, March 7, 2021 6:00 a.m. PST (Pacific Standard Time) for scheduled maintenance. We thank you for your patience and apologize for the inconvenience.

In observance of President’s Day, Metro ExpressLanes call center and service centers will be closed on Monday, February 15th, 2021. We will resume normal work hours on Tuesday, February 16th, 2021.

Metro ExpressLanes website and telephone system will be unavailable Saturday, February 6, 2021 10:00 p.m. PST - Sunday, February 7, 2021 6:00 a.m. PST (Pacific Standard Time) for scheduled maintenance. We thank you for your patience and apologize for the inconvenience.

In observance of Martin Luther King Jr. Day, Metro ExpressLanes call center and service centers will be closed on Monday, January 18th, 2021. We will resume normal work hours on Tuesday, January 19th, 2021.

Metro ExpressLanes website and telephone system will be unavailable Saturday, January 9, 2021 10:00 p.m. PST - Sunday, January 10, 2021 6:00 a.m. PST (Pacific Standard Time) for scheduled maintenance. We thank you for your patience and apologize for the inconvenience.

Metro ExpressLanes website, Pay a Violation webpage and login functionality is down at this time. Updates will be provided as soon as they become available. We apologize for the inconvenience.

We are slowly transitioning our customer service representatives back to our call center. Our representatives will be available to answer your calls Monday through Friday 9:00 a.m. to 5:00 p.m. The service centers in El Monte and Torrance will be open Monday through Friday 10:00 a.m. to 6:30 p.m. Closed for lunch daily from 1:00-2:00pm. Please visit metroexpresslanes.net to manage your account as call wait times may be higher than usual. Our automated telephone service (877-812-0022) and website (www.metroexpresslanes.net) are available for you to access 24 hours a day, 7 days a week.

Happy Thanksgiving! Metro ExpressLanes call center and service centers will be closed Thursday November 26th and Friday November 27th. We will resume normal business hours on Monday November 30th. Hope you have a safe and wonderful Thanksgiving.

Metro ExpressLanes website and telephone system will be unavailable for 1 hour Tuesday, September 1, 2020 starting at 7:00 PM PDT for scheduled maintenance. We thank you for your patience and apologize for the inconvenience.

In observance of Veterans Day, the Metro ExpressLanes call center and service centers will be closed on Wednesday November 11th, 2020. We will resume normal business hours Thursday November 12th, 2020.

In observance of Labor Day, the Metro ExpressLanes call center and service centers will be closed on Monday September 7th, 2020. We will resume normal business hours Tuesday September 8th, 2020.

Metro ExpressLanes website and telephone system will be unavailable Saturday, November 7, 2020 10:00 PM PST - Sunday, November 8th, 2020 6:00AM PST (Pacific Standard Time) for scheduled maintenance. We thank you for your patience and apologize for the inconvenience.

Metro ExpressLanes website and telephone system will be unavailable Saturday, August 29, 2020 10:00 PM PDT - Sunday, August 30, 2020 6:00AM PDT (Pacific Time) for scheduled maintenance. We thank you for your patience and apologize for the inconvenience.

Metro ExpressLanes Customers: If you received a letter that your Metro ExpressLanes Account is closed please follow the steps at http://bit.ly/CallCenterUpdate to reactivate your account over the automated phone system. Our customer service representatives have been transitioned to work remotely causing temporary change to the way we operate. This has resulted in unusually high call volume and as a result increased wait times.

Our customer service representatives have been transitioned to work remotely. This has resulted in temporary changes to the way we operate. Credit card transactions and new account creations cannot be processed over the phone with a representative. Credit card transactions can only be processed at metroexpresslanes.net or the automated telephone system. Orders for transponders and Velcro will not be mailed out. Please visit metroexpresslanes.net to manage your accou...nt as call wait times are higher than usual. Our hours of operation for the call center are Monday through Friday 9:00am to 5:00pm Our service center in El Monte is open Monday through Friday 10 am to 6:30 pm, closed for lunch daily from 1 to 2 pm. Our Service Center in Torrance is closed till further notice. See more

Our call center is currently closed to transition our telephone representatives to work remotely. Please use the automated telephone features, or log into www.metroexpresslanes.net for other self-service options. The remote representatives will be available to answer your calls Thursday August 20th between the hours of 9:00 a.m. to 5:00 p.m. Our service center in El Monte is open. Hours of operation for the service center is Monday through Friday 10:00 am to 6:30 pm, closed for lunch daily from 1:00 to 2:00 pm. Our Service Center in Torrance is closed till further notice. We apologize for any inconvenience this may have caused.

Transponders and velcro orders will be delayed. Please allow extra time for new devices or velcro to arrive. We apologize for the inconvenience and appreciate your patience. We will post an update when transponder and velcro fulfillment is restored to a regular schedule.

Metro ExpressLanes website and telephone system will be unavailable Saturday, August 1, 2020 10:00 PM PDT - Sunday, August 2, 2020 6:00AM PDT (Pacific Time) for scheduled maintenance. We thank you for your patience and apologize for the inconvenience.

Our call center is currently closed to transition our telephone representatives to work remotely. Please use the automated telephone features, or log into www.metroexpresslanes.net for other self-service options. The remote representatives will be available to answer your calls Thursday August 20th between the hours of 9:00 a.m. to 5:00 p.m. Our service center in El Monte is open. Hours of operation for the service center is Monday through Friday 10:00 am to 6:30 pm, closed for lunch daily from 1:00 to 2:00 pm. Our Service Center in Torrance is closed till further notice. We apologize for any inconvenience this may have caused.