Direct Line Tele Response

Who’s watching your business when you’re not around? Who’s monitoring your alarms and ensuring everything is as it should be at all hours of the day on every day of the year? We can do that

You're good at handling your patients. We're good at answering phones and scheduling appointment requests. Your time is more useful doing what you do best; let us take care of the rest for you. Our certified call agents can deliver exceptional client service 24/7, 365 days a year.

How can a #LiveAnsweringService help accountants during tax season? An accounting answering service is easier and cheaper than hiring a receptionist. You also don’t need to worry about training, recruiting, or purchasing additional equipment, and you can cut back or pause altogether once tax season is over. During tax season, an answering service allows you to focus on your clients and work, knowing that your callers are being assisted by a professional and friendly virtual receptionist.

So what's the real importance of an #AnsweringService anyway? The first impression of your business is crucial to callers. If you get it right, you can have an incredibly successful working relationship and a long-term client.... But what if you get it wrong? What if the phone rings endlessly, a voicemail box is full, or the staff member answering wasn't helpful? That's where we come in! And that's only where the benefits begin.

Why do small businesses love Direct Line? We are affordable We can improve your customer service We provide a variety of custom message delivery options... Our technology platform is one of the most sophisticated in the industry Award Winning Excellence due to comprehensive Quality Assurance/Quality Control See more

According to one research by Loyalty360, customers greatly prefer human-to-human interactions like phone calls (62%), email (46%), and chat (37%) to self-service (14%) or bots (13%) when dealing with issues. What do you prefer? Share your thoughts in the comments below.

Looking to hire a virtual receptionist? Today’s #ThursdayTip looks at the five top qualities you should look for. 1. U.S Based 2. Professional 3. High level of training ... 4. Knowledgeable 5. Empathetic Here at Direct Line, our Live Virtual Receptionists are highly experienced in providing outstanding customer service to every caller regardless of what industry you are in. Partnering with us can certainly assist you in reducing your overhead and payroll costs while increasing efficiency.

No two companies are alike. That's why, at Direct Line, we treat each client uniquely and look for the best way to accommodate your callers. For a full list of the industries we serve and the customized approaches we take

Our after-hour answering services provide a full spectrum of services for all business types. With a team of trained and professionally certified call agents who are available overnight and over the weekend, we can interact with your customers and deliver prompt and accurate assistance in multiple areas.

Mechanical contractors, electricians, and lawn care experts all have unique requirements when it comes to how their phone calls are handled. Our experience working with trade service professionals allows us to work as a seamless extension of their businesses. To learn more:

A BIG THANK YOU goes out to the entire team here at Direct Line for earning the Canadian Call Management Association Award of Excellence for the 15th consecutive year! Still delivering excellence while essential!

Direct Line’s Interactive Voice Response or IVR (phone-tree) service allows your callers to interact seamlessly with your company’s host system. Sign up https://ecs.page.link/ZmPoi for our award-winning IVR (phone-tree) services as either an added service to Live Answering, Voicemail or use it as a stand alone service.

Whether you are experiencing rapid growth, cannot add staff fast enough, or are seeing many costs associated with hiring more people, a virtual receptionist can help you stay within budget and professionally answer and route your calls. Below, we are listing the additional benefits of having a virtual receptionist

Have you been spending tons of time taking phone calls for your company? You may be spending too much of your valuable time on the phone and not enough time doing the important work growing your business. While you’ll always have to take phone calls, having someone to field calls can save you tons of time by only sending the important calls your way. That’s why virtual receptionists have become a vital part of many offices. In addition to simply answering phones, many virtu...al receptionist services can also: Handle inquiries from customers, clients, and prospects Answer frequently asked questions Collect caller information Help callers schedule appointments Partnering with us for Live Virtual Receptionist services can help you reduce your overhead and payroll costs while increasing efficiency.

It’s not enough to know that waiting on hold is a terrible customer experience we must remind ourselves of the specific reasons why. Customers have other, more important things to do Customers expect answers and results Waiting on hold is frustrating ... Your callers know there's a better way We can assist you in reducing or better yet eliminating hold times during high call volume periods. Instead of forcing callers to wait due to staffing issues or peak periods, excess calls are routed to our Live Call Agents who are ready to assist 24/7/365. 888-365-2424

Emergency situations can happen at any time of the day. The ability to respond to them is crucial to your customers’ experience as well as your business’ success. This is where our team comes in offering professional and effective emergency dispatch service which gives callers empathy while they gather the essential information to be delivered and promptly dispatch it. Contact us today for a FREE quote and more details regarding our services.... 888-365-2424

From local contractors to first responders, medical facilities, and doctor’s offices, there are plenty of businesses that have to be prepared for emergencies. An after-hours answering service can be one of the best ways to respond to emergencies.

Partnering with an answering service like Direct Line offers a number of benefits, no matter what type of business you run. 24/7 Availability Increased efficiency Eliminate wait times ... Bilingual support Better customer service Partner with Direct Line to take advantage of these and more benefits, and start growing your business today.

First impressions: you never get a second chance to make them, and at Direct Line, we’re all about making them great. A company’s greeting plays a key part in making an impeccable impression on a caller, and we love helping new clients craft greetings that wow. Here are three approved elements to use when answering the phone:... 1 Lead with Gratitude 2 Exchange Names 3 Offer Assistance See more