Center for Care Innovations

"When you actually call it out rather than assume, you know, put it out in the open and actually have a conversation about it, there is a therapeutic process that happens, both for the patient and for the provider." Learn more: https://bit.ly/38DNIbH

Tech innovations aren't always complicated or expensive. Find out how these Monterey clinics saved hundreds of hours of drudgery and wasted billing time. https://www.careinnovations.org//case-study-unassuming-s/

Screening Youth for Food Insecurity at Northeast Valley Health Corporation

"The program has broadened my view on what trauma-informed care really means and has changed it from a more singular definition to a wider definition that just involves everyone, not just in the clinic, but also in the community." Learn more: https://bit.ly/38DNIbH

A lot of health care centers, hospitals and clinics are wondering how to achieve equity for their employees and patients. Tosan Boyo, now at Muir Health, has a blueprint from his time as COO of the health care powerhouse Zuckerberg San Francisco General Hospital. #BlackHistoryMonth #blackhistorymonth2021 #equity #blacklivesmatter #medicine

JAMA, a leading medical journal, has analyzed trends in 40+ safety net centers in the Connected Care Accelerator (CCA), a CA telehealth program led by CCI and the California Health Care foundation. The researchers' bottom line: Eliminating government reimbursement for telephone visits with patients could be detrimental to patient health. Telephones were a lifeline for safety net patients during the COVID-19 pandemic, and the government responded by approving telephone visits... with patients to be reimbursed at the same rate as in-person visits. The JAMA report found that nearly half the virtual care visits in primary care were done by telephone, with less than 4% conducted by video. In behaviorial health, the disparity was also striking: 66.3% of the visits were done by phone, with less than 14% of visits held over video. Yet telehealth insiders have suggested that California may soon sharply reduce or even eliminate payments for patients' telephone visits -- even though many safety net patients still lack the smartphones, computers, and/or and WiFi access needed for video visits. The data that JAMA studied from the CCA's 40+ Federally Qualified Health Centers (FQHCs), which serve low-income communities, suggest that this would be a grave mistake: "Eliminating coverage for telephone visits could disproportionately affect underserved populations and threaten the ability of FQHCs to meet patient needs," the researchers concluded. Read more about it in the JAMA report: https://jamanetwork.com/journals/jama/fullarticle/2776166

If you like managing projects from design to completion, are an expert in public health, and have a knack for facilitation, we’d like to talk to you. To learn more and apply:

Telemedicine programs need greater support from payers and the government to sustain expanded access to medical specialists, according to a Rand study of nine California community health clinics enrolled in a CCI telehealth program. https://zh.dotmed.com/news/story/52062

"I think that we’re going to continue to see the advent of additional medications to treat opioid use disorder and an eventual widespread application of these medications within general medical settings." https://www.careinnovations.org//innovation-spotlight-wh/

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This series of videos explores video collaboration technology on everything from pediatric dental care to improving care transitions.

We’re excited to launch two new opportunities at CCI! Both are geared toward California’s health care safety net, though with very different aims. One tackles the opioid crisis, while the other is focused on helping prevent the intergenerational trauma of domestic violence in youth: https://www.careinnovations.org/apply-to-our-programs/

NEW DEADLINE EXTENSION We're bringing together safety net organizations to redesign care so that #VirtualCare models continue after the #COVID19 pandemic abates and beyond! Apply by JANUARY 13 https://bit.ly/2TmfQai

How do you actually do the work to bring joy back to practice? It involves continuous learning, improvement culture, teamwork, and transparency. https://www.careinnovations.org//bringing-joy-back-to-pr/

REQUEST FOR APPLICATIONS We're bringing together safety net organizations to redesign care so that #VirtualCare models continue after the #COVID19 pandemic abates and beyond! Learn more about the program and grant opportunities. Apply by 11/25: https://www.careinnovations.org/virtual-care-2020/

Which non-emergency medical transportation services understand the FQHC patient population and payment structures? We conducted a landscape analysis to find out: https://www.careinnovations.org//non-emergency-medical-t/

After you pull the brake on a moving train, how do you restart it? A Kaiser Permanente expert talks with CCI about virtual care for people with diabetes, heart problems and hypertension. https://www.careinnovations.org//population-care-during-/

Key resources for the #COVID19 pandemic We believe its more critical than ever to stay connected and continue to learn from each other during this unprecedented situation.

NEW PROGRAM We're launching "Amplify Healing Connections," a learning collaborative to strengthen multi-sector partnerships that prevent domestic violence and promote health and well-being for young people and their caregivers. Apply by JANUARY 20 https://bit.ly/2VtOrnT

Addressing Patients’ Social Needs with OneDegree, an Online Social Service Referral Platform https://www.careinnovations.org//case-study-addressing-p/

RAND is currently doing an evaluation of our telehealth program, Sustainable Models of Telehealth in the Safety Net. And as part of that work, it has created a new toolkit to provide guidance for clinics looking to design and field surveys https://www.careinnovations.org//how-to-measure-patient-/

What do Pixar, Dreamworks, and CCI have in common? They all use human-centered design and storyboarding to come up with creative solutions to thorny problems. Assemble a team and take our Design Dash Mini-course to see how it works! https://bit.ly/3mjGdtV

Looking to design and field surveys for #telehealth visits? Check out our new toolkit https://www.careinnovations.org//how-to-measure-patient-/

Due to the narrative nature of patient notes for visits involving mental and behavioral health, scribe applications may be especially well suited to behavioral health providers.

A Texas medical school finds a way to get masks and other supplies directly to the community organizations who need the most. https://www.careinnovations.org//building-an-online-supe/

It's crucial that everyone have access to telemedicine. With this in mind, we've partnered with UCSF’s Center for Vulnerable Populations and the Commonwealth Fund on a telemedicine toolkit for putting equity front and center. We'd love to get your feedback and continue to build it out! @ucsfcvp @commonwealthfnd #healthequity #virtualcare #healthcare #telemedicine #telehealth

CCI is working with UCSF and other key partners to take on what California's Surgeon General calls "a public health crisis hiding in plain sight. Learn more about the myths and realities of screening, treating, and healing adverse childhood experiences (ACEs) and its potential to change our society:

Transitioning to population health management or strengthening that approach isn’t easy. So we created this toolkit of resources and strategies, all developed by safety net primary care organizations and faculty in CCI’s Population Health Learning Network.

CCI's Voices from the field: How a safety net clinic set up virtual care and teamed up with UC Berkeley to test the homeless and essential workers for COVID-19. https://www.careinnovations.org//lifelong-medical-care-p/

Let's face it: Tracking employee competency requirements is one of those thankless, cumbersome administrative tasks that can do a department manager’s head in. https://www.careinnovations.org//case-study-san-mateo-me/

This is such a sad story about what can happen when people don't realize COVID-19 is a serious threat until it's too late...https://www.washingtonpost.com//coronavirus-denier-sick-/