Call Tools

Are you supporting your sales team with every advantage possible? These 5 call center metrics support your sales team's need to increase closing rates. #callcenters #sales #insidesales #closingrates

It's not too late to adopt SaaS into your business. You probably already use cloud software and service like Dropbox, but is your dialing in the clouds? #saas #cloudcomputing #software #dialing

One of the most forgotten tools in telemarketing is the headset. It's vital to explore all options to meet the users specific needs, but consider 1 of these 6 to increase productivity. #telemarketing #insidesales #callcenter

Your rapport with customers determines the engagement you receive. These tips will help you or your agents achieve professional rapport building from your first interaction. #customerrapport #service

LeadsCon 2019, we are here and waiting with surprises at booth 808! Meet the team and get something special. #leadscon2019 #leadscon #calltools

Do you incorporate preview dialing into your sales approach? Using a preview dialer to contact leads and prospects can not only keep you within TCPA compliance but can also catapult your contact ratios. http://bit.ly/2EK3RhQ #sales #previewdialer

Establishing rapport with prospects is a necessity if you want to keep them for the long term. From the initial call, agents should focus on creating a trustworthy relationship with potential customers. Which software features make building rapport easiest for your sales agents? #customerservice #rapport

Do you know how to train your customer service team for success? Your customer service team is on the front lines of customer experience. The way they handle situations with customers determines whether or not those customers continue to use your product or service. #customerservice #customer support

The number of inside sales reps continues growing every year. Are you still using outside sales or have you transitioned your sales team indoors? Learn how to set up an inside sales team at your company today. #insidesales #outsidesales

Do you know where the call center industry is headed in 2018? Check out our predictions for the trajectory of contact center software in the upcoming year. #contactcenter #callcenter

Do you recycle your lists or use redial rules to rehash your data and make callback attempts? What is the difference between the two and which should you be using? #contactcenter #telemarketing

Exceed your customers' expectations when you communicate with them on the channel they prefer to use. Whether by phone, email, or SMS message, meet them where they already are and streamline the customer experience. #sales #customersupport