Botanalytics

Out of the top 100 organizations in each sector, 48% of automotive companies, 23% of consumer products and retail companies, and 17% of retail banking and insurance firms have deployed voice assistants

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No wonder then that almost $17 billion in routine and leisure consumer spending is estimated to be generated by integrated, in-vehicle marketplace applications by 2025.

Instead of superhuman performance on a single difficult task, we are interested in competency across a large number of simpler tasks, specified (perhaps poorly) by humans

"Using AI, a business can create and personalize messages in such a way that mere humans cannot approach." https://www.forbes.com//how-ai-customer-experience-enric/

We don’t want to pretend that Holly is a human agentit’s distracting if a bot ‘pretends’ to be something it isn’t

In one example, Vodafone saw a 68 percent improvement in customer satisfaction after introducing its chatbot TOBi.

Chatbot market was valued at USD 1.17 Billion in 2018 and is expected to reach USD 10.08 Billion by year 2026, at a CAGR of 30.9%.

AirAsia said its customer support hotlines would cease operations by the end of the year, as Asia's largest low-cost carrier places its chatbot at the forefront of customer queries.

Is there more to AI than automation and data processing?

The key fascination with chatbots is the impact they can have on the customer experience. https://www.forbes.com//how-artificial-intelligence-is-t/

70% of all financial services firms participating in the study are using machine learning in production environments today, and 60% are using Natural Language Processing (NLP) https://www.forbes.com//why-ai-is-the-future-of-financia/

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