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How good is today’s AI? The hierarchy goes Data > Information > Knowledge > Wisdom. AI goes beyond Data, and Wisdom is a ways off. But equipped with natural language understanding, the right AI transforms information into actionable knowledge on demand. http://ow.ly/zeJF50CcP4K

Today @ 10:00 a.m. (PT): See the Total Economic Impact of Engagement Cloud, presented by Forrester Sr. TEI Consultant Jennifer Adams and our VP and Practice Lead Mandy Huckaby. A unified CX platform is better for your customers and your bottom line. http://ow.ly/6L3450CbWUC

This Financial Times report looks at where AI is being used, the issues that arise, and what we should expect in the future. It notes: "[Companies] must think creatively about how to incorporate AI into their strategy." #AIforCX is a great place to start. http://ow.ly/4yzo50CbPjX

Final Call! Join us, and Forrester, on Nov. 5 to discover the financial benefits of a unified (digital and voice), AI-powered CX platform. OK, that’s too coy: It’s OUR CX platform, the ONLY #UnifiedCXplatform out there! Better service, better bottom line. http://ow.ly/CkoI50CaTml

Blog: The Team of Experts (TEX) model draws its power from #BusinessMessaging. As TEX reshapes the customer services industry, the messaging platform’s asynchronicity supplies the time agents need to research and collaborate on the perfect resolution. http://ow.ly/Ib7V50CavGj

Sit in on this recorded webinar to see why customersand companiesare embracing #AsynchronousBusinessMessaging. Google, Opus Research, and Columbia Sportswear join us for a lively exploration of today’s most transformative customer engagement platform. http://ow.ly/BhK650Capun

Forrester’s TEI video is simple. So simple, in fact, it takes only a minute to convince you of the financial benefits you gain using the only AI-based CX platform that unifies digital and voice channels. Transforming your customer service starts here. http://ow.ly/32bA50C7skr

Why do you need a CX partner who blends AI with human insight? Because your customers engage with you to 1. Resolve problems or 2. Conduct transactions. Humans are better at the first, technology has the edge in the second. But it’s not a binary choice. http://ow.ly/5yYs50C7je2

Don’t miss this recorded #ChatbotDesign panel chat. The discussionfeaturing experts from Ford, Myplanet, Google, Women in Voice, and CCAIis lively, substantive, wide-ranging, and timely. Watch as we explore how to put the fun in chatbot functionality. http://ow.ly/mAaU50C5BY2

What do YOUR numbers tell you? Our numbers say you’ll save bigright away and over timeby adopting an AI-powered, unified (voice and digital) CX platform. See for yourself with Forrester's TEI calculator. Adjust sliders for six criteria andnow you know! http://ow.ly/DQuR50C4tl4

AI is changing businesses. Will business leaders change too? Futurist Bernard Marr says successful leaders in the future need to cultivate a slightly different skillset from the ones associated with leaders today. Check your emotional intelligence lately? http://ow.ly/kmo250C4vZy

Once you absorb this forecast of 2021's Top 5 marketing trendsfrom successful brands will use chatbots and AI for more than customer service and brands will adopt a new, personalized omnichannel mindsetyou’ll know why we’re your best partner today. http://ow.ly/bVtE50C3pLN

[Nov. 5 Webcast featuring Forrester] A better bottom line AND better customer service? Yes! Sky’s the limit when you adopt an AI-based #CXplatform (unifying digital and voice channels for live and virtual agents). But please: Don’t take our word for it. http://ow.ly/rnhe50C3mst

The Apex unpacks a 40-page Deloitte report examining #ConversationalAIfrom the opportunities it presents to the growth of the industry to how to launch your organization's own conversational AI journey. Of course, when you're ready, so are we. http://ow.ly/BKNq50C1qkp